Branch Service Official
The Branch Service Official plays a frontline role in enhancing the customer experience by delivering exceptional support and service in line with Absa’s standard operating procedures. This part-time role is ideal for individuals passionate about customer interaction and upholding service excellence in a regulated financial environment.
Job Overview:
- Location: Koppies, South Africa
- Job Type: Part-time
- Closing Date: 11 August 2025
- Job ID: R-15978252
Company Overview
Absa Group Limited is a proudly African bank with over a century of heritage and a strong presence across the continent. As a leading financial institution, Absa offers innovative banking solutions and plays an active role in empowering communities and shaping Africa’s future.
Key Responsibilities
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Customer Service: Handle customer inquiries, complaints, and requests with professionalism, efficiency, and accuracy
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Process Adherence: Follow and support the continuous improvement of customer service procedures
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Risk Management: Ensure all activities align with Absa’s risk, compliance, legal, and regulatory requirements
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Stakeholder Engagement: Maintain professional relationships with internal and external stakeholders to ensure responsiveness and service alignment
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Personal Development: Take ownership of your training and career growth within the organization
Minimum Requirements
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Education: Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required)
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Strong interpersonal skills, customer focus, and a proactive approach to learning and service delivery
Employment Equity
Absa is an equal opportunity and affirmative action employer. In line with the Employment Equity Act, preference will be given to candidates from designated groups to support the achievement of a diverse workforce.
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