Branch Host – Phuthaditjhaba | Sanlam Group
- Company: Sanlam Developing Markets (SDM)
- Position: Branch Host
- Location: Phuthaditjhaba, Free State
- Industry: Financial Services / Insurance
- Posted: 18 August 2026
Job Overview
Sanlam Developing Markets is looking for a Branch Host to provide professional reception, client support and administrative services at its Phuthaditjhaba branch.
The successful candidate will be the first point of contact for visitors and clients, helping to create a positive image of the company. The role involves identifying clients’ needs, directing them to the appropriate personnel or department, answering general enquiries and assisting with routine administrative duties.
Key Responsibilities
- Receive and welcome visitors and clients to the branch.
- Determine clients’ needs and direct them to the appropriate personnel or department.
- Answer general client and visitor enquiries.
- Provide professional and efficient customer service.
- Assist clients with basic information and referrals.
- Perform routine typing, clerical and administrative duties.
- Manage and control the branch switchboard where required.
- Ensure calls are directed to the appropriate personnel.
- Maintain a professional reception environment.
- Contribute positively to the image and reputation of Sanlam.
- Support general branch processes and administrative activities as required.
Minimum Requirements
- Grade 12 / Matric.
- 3 years’ relevant experience.
Relevant experience may include reception, administration, customer service, switchboard operation, clerical work or other client-facing environments.
Knowledge & Skills
The successful candidate should have knowledge or experience in:
- Ad hoc reporting
- Effective switchboard management and control.
- Customer Service Management.
- Customer Contact Management.
- General administrative processes.
- Client-facing communication.
Key Competencies
- Customer Focus – understands and responds effectively to client needs.
- Drives Results – completes responsibilities efficiently and professionally.
- Collaborates – works effectively with colleagues and branch personnel.
- Being Resilient – remains professional and composed when dealing with challenging situations.
- Cultivates Innovation – looks for opportunities to improve processes and service delivery.
Personal Attributes
Sanlam is looking for an individual who demonstrates:
- Strong interpersonal skills.
- Professional and friendly communication.
- Sound decision-making.
- An action-oriented approach.
- Strong organisational skills.
- Ability to optimise work processes.
- Customer-focused attitude.
- Professional appearance and conduct.
- Resilience and adaptability.
Ideal Candidate
The ideal candidate should be friendly, professional, organised and confident when dealing with people. As the first point of contact for clients and visitors, the Branch Host should be able to create a positive experience while efficiently handling enquiries, calls and administrative responsibilities.