Branch Host – Welkom | Sanlam Group
- Company: Sanlam Developing Markets (SDM)
- Position: Branch Host
- Location: Welkom, Free State
- Industry: Financial Services / Insurance
- Posted: 18 August 2026
Job Overview
Sanlam Developing Markets is looking for a Branch Host to support the smooth day-to-day operation of its Welkom branch and contribute to an excellent client experience.
The successful candidate will be responsible for welcoming and assisting clients, managing the branch reception area, directing clients to the appropriate consultants and providing general administrative support to the Branch Manager.
This role is well suited to an organised, professional and customer-focused individual with experience in administration, office coordination or client-facing service environments.
Key Responsibilities
- Provide clients with a welcoming and professional reception experience.
- Manage the branch reception area effectively.
- Receive and appropriately refer clients to the relevant consultants or staff members.
- Support the Branch Manager with administrative duties.
- Provide general branch administration and coordination.
- Assist with client support and enquiries.
- Help maintain an efficient flow of clients within the branch.
- Manage the branch switchboard effectively.
- Maintain accurate client-contact and administrative information.
- Prepare ad hoc reports when required.
- Contribute to an efficient and professional branch environment.
Minimum Requirements
Candidates should have:
- Matric / Grade 12.
- 1–2 years’ experience in an:
- Office coordination role
- Clerical position
- Administrative position
- Experience in an insurance branch will be advantageous.
- Previous client-facing experience in a service environment will be advantageous.
Knowledge & Skills
The successful candidate should have knowledge or experience in:
- Customer-service principles.
- Office-management systems.
- Customer Service Management.
- Customer Contact Management.
- Switchboard management and control.
- Ad hoc reporting.
- General office administration.
Knowledge of the insurance industry and insurance products will be advantageous.
Key Competencies
- Customer Focus – prioritising client needs and delivering a positive experience.
- Collaboration – working effectively with colleagues and branch staff.
- Drives Results – completing tasks efficiently and supporting branch objectives.
- Resilience – remaining professional and effective in a busy environment.
- Cultivates Innovation – identifying ways to improve processes and client service.
Personal Attributes
Sanlam is looking for someone who is:
- Professional and approachable.
- Customer-focused.
- Organised and dependable.
- Action-oriented.
- Able to make sound decisions.
- Comfortable interacting with different clients and colleagues.
- Able to optimise and improve work processes.
- Resilient and adaptable.
- Comfortable working in a fast-paced service environment.
Career Opportunities
Sanlam promotes ongoing employee development and provides opportunities to build a long-term career across its various business areas, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay and the Group Office.