Travel, Accommodation, Car Hire and Shuttle Services (3-Year Contract)
Tender Details
- Tender Number: FSDSD (T) 002 2026
- Client: Free State Department of Social Development
- Tender Type: Open Tender
- Contract Duration: Three (3) Years
- Location: Bloemfontein, Free State
- Closing Date: 30 June 2026
- Closing Time: 11:00
Project Overview
The Free State Department of Social Development seeks to appoint one or more qualified service providers to render comprehensive travel management services for a period of three years.
The successful bidder(s) will provide domestic and international travel arrangements, accommodation bookings, vehicle hire, and shuttle services to support departmental operations and official travel requirements.
Scope of Services
Air Travel Services
The appointed service provider(s) will be responsible for:
- Domestic flight bookings.
- International flight bookings.
- Flight reservations and ticketing.
- Flight amendments and cancellations.
- Travel itinerary management.
- Emergency travel arrangements.
Accommodation Services
Provision and management of:
- Hotel bookings.
- Guesthouse accommodation.
- Conference accommodation.
- Group bookings.
- Domestic accommodation.
- International accommodation.
Accommodation facilities should meet departmental standards for:
- Safety.
- Accessibility.
- Comfort.
- Cost-effectiveness.
Car Hire Services
Provision of:
- Short-term vehicle rentals.
- Long-term vehicle rentals where required.
- Fully insured vehicles.
- Reliable and roadworthy vehicles.
- Vehicles suitable for official government travel.
Shuttle and Transport Services
Management of:
- Airport transfers.
- Hotel transfers.
- Event transportation.
- Official departmental travel.
- Group transport arrangements.
Key Requirements
Travel Management Capability
The bidder must demonstrate the ability to:
- Manage high volumes of travel bookings.
- Coordinate multiple travel arrangements simultaneously.
- Provide prompt booking confirmations.
- Handle amendments and cancellations efficiently.
Customer Support
The successful service provider should offer:
- Responsive customer service.
- Dedicated travel consultants.
- Booking support.
- Travel assistance and coordination.
- Problem resolution during travel periods.
Compliance
The bidder must comply with:
- Government procurement requirements.
- Travel industry regulations.
- Safety and insurance requirements.
- Relevant local and international travel standards.
Skills and Experience Required
Industry Experience
Bidders should demonstrate:
- Experience in corporate travel management.
- Experience in government or public sector travel services (advantageous).
- Proven track record in travel coordination and logistics.
Operational Capacity
The service provider should have:
- Established travel management systems.
- Strong supplier networks.
- Accommodation reservation capabilities.
- Vehicle hire and shuttle coordination expertise.
Administrative Capability
Ability to provide:
- Accurate quotations.
- Travel documentation.
- Booking confirmations.
- Invoices and reporting.
- Record management.
Suitable Service Providers
This opportunity is ideal for:
- Travel Management Companies (TMCs).
- Corporate travel agencies.
- Accommodation booking specialists.
- Transport and shuttle service providers.
- Integrated travel and tourism service providers.
- Companies offering end-to-end travel solutions.
Expected Deliverables
The successful bidder(s) will provide:
- Domestic and international flight bookings.
- Accommodation reservations.
- Car hire services.
- Shuttle and transport arrangements.
- Travel support and coordination.
- Booking amendment and cancellation management.
- Reliable customer service and travel assistance.