Sales Admin Supervisor – Bloemfontein Bakery
Job Overview
- Position Title: Sales Admin Supervisor – Bloemfontein Bakery
- Company Name: PepsiCo
- Location: Bloemfontein, Free State
- Employment Type: Full-time
- Industry: FMCG / Food & Beverage Manufacturing
- Application Platforms: LinkedIn | Talentify | MyJobMag | SAJobPortal
About the Company
PepsiCo is one of the world’s leading food and beverage companies, with products enjoyed more than one billion times daily across 200+ countries. Generating over $79 billion in annual revenue, PepsiCo’s globally recognized brands include Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Quaker, and SodaStream.
Guided by its vision to be the Global Leader in Beverages and Convenient Foods, PepsiCo’s transformation strategy, pep+ (PepsiCo Positive), places sustainability and human capital at the center of its growth — creating long-term value while driving positive impact for people and the planet.
Learn more at www.pepsico.com.
Job Description
The Sales Admin Supervisor will be responsible for managing and optimizing the end-to-end sales administration process for the Bloemfontein Bakery. This includes leading the telesales team, ensuring 100% order accuracy, finalizing daily production orders, maintaining strict administrative controls, safeguarding data integrity in the DRM system, and producing timely and accurate sales reports to support decision-making across Sales, Production, and Distribution.
Key Responsibilities
1. Telesales & Order Management
Lead, schedule, and coach the telesales team, running daily huddles aligned to service targets.
Ensure all customer orders, changes, and cancellations are captured accurately and timeously.
Validate pricing, discounts, delivery days, and route allocations prior to order release.
Resolve order queries and escalate demand spikes or short-supply issues promptly.
2. Production Order Finalization
Reconcile final orders versus forecasts and production capacity.
Lock and release the daily production order on time.
Communicate final mix/volume adjustments to Production, Dispatch, and Distribution.
Track and analyze variances between forecast, plan, and actual performance.
3. Controls, Governance & Audit Readiness
Enforce strict controls on pricing, order amendments, returns, and documentation completeness.
Maintain audit-ready records and run weekly control checks.
Monitor credit risks and ensure full compliance with company policies.
4. Master Data Management (DRM)
Manage and maintain customer, route, delivery, and trading-term data in DRM.
Conduct regular data integrity checks and prevent duplicate or outdated entries.
Provide first-line support for DRM issues and ensure team compliance with standards.
5. Reporting & Analytics
Create and automate reports for daily, weekly, and monthly business reviews.
Daily: Order accuracy %, service levels, capacity utilization, returns/spoils flags.
Weekly: Volume and pricing trends, customer gains/losses, route and depot performance.
Monthly: Sales vs. target, margin and mix analysis, control exceptions, data quality.
Distribute reports to relevant departments and proactively highlight risks or opportunities.
6. People Leadership
Set KPIs and conduct regular coaching sessions and performance reviews.
Foster a culture of accuracy, urgency, and customer focus.
Manage attendance, shift coverage, and team development.
7. Stakeholder Management
Liaise daily with Production Planning, Dispatch, Distribution, Finance, DRM, and Depot Managers.
Communicate supply issues, substitutions, and recovery plans with Sales and key customers.
Key Performance Indicators (KPIs)
Order accuracy % and order amendment rate
On-time order processing and cut-off compliance %
Production order release timeliness
Plan vs. bake and bake vs. dispatch variance
Pricing and discount approval turnaround
DRM data integrity score
Report accuracy and timeliness
Telesales quality assurance and team performance
Qualifications, Skills & Experience
Minimum Requirements
Diploma or Degree in Business Administration, Sales Management, Supply Chain, or related field
3–5 years sales administration, telesales, or order management experience (FMCG/bakery preferred)
1–2 years supervisory experience in a high-volume environment
Proficiency in Microsoft Excel (pivot tables, lookups; Power BI advantageous)
Experience with DRM systems, ERP (SAP), and CRM/telephony tools
Behavioral & Technical Competencies
Strong communication, analytical, and problem-solving skills
Detail-oriented, decisive, and resilient under pressure
Excellent stakeholder management and reporting skills
Integrity-driven with a compliance and control mindset
Leadership style focused on coaching and team development
Additional Qualifications (Advantageous)
3-year Business / Commercial tertiary qualification
3 years’ FMCG sales or selling experience
Valid Code 10 driver’s license and Public Driver’s Permit (PDP)
Certified Defensive Driver certification
Employment Details
Position Type: Full-time
Location: Bloemfontein, Free State
Department: Sales Administration / Bakery Division
Employer: PepsiCo South Africa
Equal Opportunity: PepsiCo is an Equal Opportunity Employer aligned with the Employment Equity Act.