Service Advisor – Non-Technical X1
- Location: Hyundai Bloemfontein, Free State
- Job Type: Full-Time
- Company: Motus Corporation
- Rating: 3.7 out of 5
Job Purpose
To act as the bridge between customers and the technical team, managing service bookings, providing updates, and ensuring that vehicle servicing and maintenance meet the highest customer service standards.
Key Responsibilities
Receive and assist customers in a professional and friendly manner.
Interpret customer concerns and service needs.
Provide cost estimates for repairs and services.
Maintain continuous communication with customers during the repair process.
Follow up on inquiries, customer feedback, and service completions.
Manage bookings, job cards, invoicing, warranty claims, and authorizations.
Coordinate rental vehicles or shuttle services where necessary.
Promote dealership products and services to customers.
Maintain and update customer database.
Handle complaints effectively using CRM systems.
Attend OEM and internal training programs regularly.
Qualifications
Matric (Grade 12) – Required
Valid Driver’s License – Required
Computer literacy – Required
OEM/brand knowledge and dealership systems is advantageous.
Experience
Minimum 5 years in the automotive service industry.
Prior technical or service advisor experience is highly preferred.
Experience with vehicle diagnostics, customer service, or workshop coordination is beneficial.
Skills & Competencies
Excellent verbal & written communication (especially in English)
Multilingual ability preferred for customer base diversity
Strong interpersonal and listening skills
Customer-oriented with a passion for service delivery
Able to work well under pressure
Organized, with good time management
Basic financial literacy and numeracy
Familiarity with OEM systems, warranty policies, and service administration
Working Hours
Start as early as 07h00, finish after 17h30 depending on customer load
Saturday work may be required
Personal Attributes
Professional and diplomatic
Enthusiastic and motivated
Patient and emotionally stable
Quick learner (keen to understand vehicle specs, warranties, and services)
Team-oriented
Reliable, ethical, and accountable
Application Notes
Apply via the Motus website (via Indeed).
If not contacted within 2 weeks, consider your application unsuccessful.