Retail Team Leader: Absolute Pets X1
Job Details
Position Title: Retail Team Leader
Company: Absolute Pets
Employment Type: Full-Time
Industry: Retail (Premium Pet Foods & Accessories)
Location: Hermanus, South Africa
Job Overview
The Retail Team Leader at Absolute Pets plays a key leadership role in driving store performance, delivering world-class customer service, and managing staff and stock effectively. This position is responsible for achieving sales targets, maintaining high visual merchandising standards, ensuring operational excellence, and leading the team by example. The role is ideal for a motivated retail professional with leadership ability, strong product knowledge, and a passion for people and animals.
Job Description
Key Responsibilities
Sales
Achieve store sales and gross profit (GP) targets
Manage and maintain high visual merchandising standards
Drive sales performance through effective leadership and customer engagement
Customer Service
Demonstrate what world-class customer service looks like
Coach and support team members to consistently deliver excellent service
Stock & Administration
Ensure the store is fully stocked and orders are placed accurately and on time
Manage and execute all administrative duties efficiently and completely
Monitor, control, and reduce stock loss and shrinkage to below target levels
Oversee and take responsibility for all store administrative functions
Staff Management & Leadership
Manage and support staff to ensure they meet performance expectations
Act as a proud brand ambassador by leading through example
Maintain expert knowledge of all products and share this knowledge with staff
Develop self and team through ongoing training and Individual Development Plans (IDPs)
Ensure all actions align with Absolute Pets’ culture and values