Customer Service Consultant x6
- Customer Service Consultant x6 – Inbound Contact Centre
- Employer: South African Postbank SOC Ltd
- Location: Bloemfontein, Free State
- Type: 12-Month Contract
- Published: 17 hours ago
- Closing Date: 21 November 2025
- Application: Via LinkedIn (applications on other platforms will not be considered)
Purpose of the Role
To handle inbound customer calls, resolve queries and complaints, and deliver efficient, professional customer service in line with Postbank’s service standards and compliance principles.
Key Responsibilities
Answer incoming calls and assist customers with account or service-related queries.
Resolve complaints promptly and accurately.
Maintain service level KPIs for call answering, handling, and waiting times.
Deliver a consistently professional and friendly customer experience.
Identify and escalate risks or issues that could impact customers or the company.
Minimum Qualifications & Experience
Grade 12 (Matric)
1–2 years experience in a customer service / inbound contact centre role
Computer literacy (MS Office)
Knowledge & Competencies
Understanding of contact centre telephony systems
Fluent in English (additional South African languages advantageous)
Knowledge of Treating Customers Fairly (TCF) principles and customer service ethics
Hands-on, practical approach to resolving issues
Skills & Attributes
Excellent customer service and ability to manage high call volumes
Clear and professional communication (verbal and written)
Strong problem-solving and analytical thinking
Works well under pressure in a fast-paced, service-driven environment
Team player with a focus on accuracy and efficiency
Employment Equity
Postbank is committed to diversity, inclusion, and equity in employment.
Applications from underrepresented groups, including persons with disabilities, are strongly encouraged.
Important Notes
Applications must be submitted only via LinkedIn.
All personal information is processed per POPIA (Protection of Personal Information Act).
Only shortlisted candidates will be contacted.
If you do not hear from Postbank within 3 months, consider your application unsuccessful.
Postbank reserves the right not to fill or re-advertise the position