Job Title: Customer Service Administrator
- Location: Bloemfontein, Free State
- Company: Metrofile (Pty) Ltd
- Division: Metrofile Bloemfontein – Sales Unit
- Industry: Warehousing | Sales
- Job Type: Permanent
- Experience: 2–3 years (Associate level)
- Closing Date: 17 September 2025
- Posted: 10 September 2025
Role Purpose:
Support the sales and service team by maintaining an accurate client database and delivering high-quality administrative and customer service functions. Regular client interaction, data management, and operational coordination are central to the role.
Effective communication is key in ensuring customer satisfaction and building long-term relationships with our clients.
Key Responsibilities:
-
Maintain regular telephonic contact with clients
-
Capture and update client information in the Metrofile system
-
Extract service data and generate reports
-
File contracts and documents accurately
-
Classify and retrieve client records efficiently
-
Inform clients of document retention and destruction deadlines
-
Create and close work orders (orders, retrievals, destruction, etc.)
-
Handle client quotes and assist with switchboard operations
-
Manage vault-related tasks (returns, deliveries, housekeeping)
Minimum Requirements:
-
Post-Matric Certificate/Diploma in Customer Service, Sales, or Marketing
-
Bachelor’s Degree is preferred
-
2–3 years’ experience in customer service, retail, logistics, or warehousing
-
Strong data capturing and database experience
-
Fluent in English with excellent communication skills
-
High attention to detail and ability to meet deadlines
-
Professional, self-motivated, and computer literate
-
Strong interpersonal and problem-solving skills