Job Title: Customer Service Administrator
- Location: Bloemfontein, Free State
- Company: Metrofile (Pty) Ltd
- Division: Metrofile Bloemfontein – Sales Unit
- Industry: Warehousing | Sales
- Job Type: Permanent
- Experience: 2–3 years (Associate level)
- Closing Date: 17 September 2025
- Posted: 10 September 2025
Role Purpose:
Support the sales and service team by maintaining an accurate client database and delivering high-quality administrative and customer service functions. Regular client interaction, data management, and operational coordination are central to the role.
Effective communication is key in ensuring customer satisfaction and building long-term relationships with our clients.
Key Responsibilities:
Maintain regular telephonic contact with clients
Capture and update client information in the Metrofile system
Extract service data and generate reports
File contracts and documents accurately
Classify and retrieve client records efficiently
Inform clients of document retention and destruction deadlines
Create and close work orders (orders, retrievals, destruction, etc.)
Handle client quotes and assist with switchboard operations
Manage vault-related tasks (returns, deliveries, housekeeping)
Minimum Requirements:
Post-Matric Certificate/Diploma in Customer Service, Sales, or Marketing
Bachelor’s Degree is preferred
2–3 years’ experience in customer service, retail, logistics, or warehousing
Strong data capturing and database experience
Fluent in English with excellent communication skills
High attention to detail and ability to meet deadlines
Professional, self-motivated, and computer literate
Strong interpersonal and problem-solving skills