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    Thursday, April 16
    Job Opportunity

    Customer Service Administrator X1

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    customer service administrator

    Customer Service Administrator X1

    Job Overview

    • Job Title: Customer Service Administrator

    • Location: Bloemfontein, South Africa

    • Job Type: Permanent

    • Industry Sectors: Warehousing / Sales

    • Salary: Market Related

    • Reference Number: 148621

    • Closing Date: 17 September 2025 (6 days left)

    • Employer: Metrofile (Pty) Ltd

     Job Description

    The purpose of this role is to provide efficient and professional administrative support to the sales and service team, while maintaining an accurate and up-to-date client database. The role is critical in ensuring seamless customer interactions, operational accuracy, and data integrity in alignment with Metrofile’s service excellence goals.

     Key Responsibilities

    • Maintain regular telephonic contact with a set portfolio of clients to update records and foster service growth

    • Accurately capture and update client information in the Metrofile system

    • Extract service data and generate reports for sales and service needs

    • Prepare index reports and handle ad hoc reporting for document deliveries

    • File client contracts and related documentation consistently

    • Ensure effective classification and document management

    • Monitor and report on past due records and destruction dates

    • Handle and resolve client concerns and complaints

    • Create and monitor work orders (retrievals, destruction, vault, containers, etc.)

    • Provide client quotes as needed

    • Manage switchboard operations professionally

    • Perform vault administration (return forms, locating tapes, preparing deliveries)

    • Maintain vault housekeeping standards

     Minimum Requirements

    • Qualifications:

      • Post-Matric Certificate/Diploma in:

        • Customer Service Management

        • Customer Relationship Marketing

        • Sales or Marketing Management

      • Bachelor’s Degree is preferred

    • Experience:

      • 2–3 years in customer service, retail, logistics, warehousing, or supply chain

      • Proven experience in capturing orders into a database system

    • Skills & Attributes:

      • Excellent English communication skills (written and verbal)

      • Strong interpersonal and customer service skills

      • High attention to detail and accuracy

      • Ability to work independently and meet strict deadlines

      • Strong business acumen and professional conduct

      • Highly computer literate

      • Excellent organizational and problem-solving abilities

      • Team player and service-focused mindset

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