Customer Service Administrator X1
Job Overview
Job Title: Customer Service Administrator
Location: Bloemfontein, South Africa
Job Type: Permanent
Industry Sectors: Warehousing / Sales
Salary: Market Related
Reference Number: 148621
Closing Date: 17 September 2025 (6 days left)
Employer: Metrofile (Pty) Ltd
Job Description
The purpose of this role is to provide efficient and professional administrative support to the sales and service team, while maintaining an accurate and up-to-date client database. The role is critical in ensuring seamless customer interactions, operational accuracy, and data integrity in alignment with Metrofile’s service excellence goals.
Key Responsibilities
Maintain regular telephonic contact with a set portfolio of clients to update records and foster service growth
Accurately capture and update client information in the Metrofile system
Extract service data and generate reports for sales and service needs
Prepare index reports and handle ad hoc reporting for document deliveries
File client contracts and related documentation consistently
Ensure effective classification and document management
Monitor and report on past due records and destruction dates
Handle and resolve client concerns and complaints
Create and monitor work orders (retrievals, destruction, vault, containers, etc.)
Provide client quotes as needed
Manage switchboard operations professionally
Perform vault administration (return forms, locating tapes, preparing deliveries)
Maintain vault housekeeping standards
Minimum Requirements
Qualifications:
Post-Matric Certificate/Diploma in:
Customer Service Management
Customer Relationship Marketing
Sales or Marketing Management
Bachelor’s Degree is preferred
Experience:
2–3 years in customer service, retail, logistics, warehousing, or supply chain
Proven experience in capturing orders into a database system
Skills & Attributes:
Excellent English communication skills (written and verbal)
Strong interpersonal and customer service skills
High attention to detail and accuracy
Ability to work independently and meet strict deadlines
Strong business acumen and professional conduct
Highly computer literate
Excellent organizational and problem-solving abilities
Team player and service-focused mindset