Reservationist Premier Hotels & Resorts x1
- Company: Premier Hotels & Resorts
- Location: Bloemfontein, South Africa
- Type: Full-time
- Posted: 11 days ago
- Education: No degree mentioned
About the Role
Premier Hotels & Resorts, a respected hospitality group, is seeking a detail-oriented and customer-focused Reservationist to join its front-office team in Bloemfontein. The role focuses on delivering exceptional guest experiences through efficient reservation handling and professional communication.
Key Responsibilities
Provide accurate information on room availability, rates, promotions, and packages.
Manage guest bookings and update the reservation system with correct details.
Handle guest inquiries promptly and courteously via phone, email, or online channels.
Coordinate special requests (e.g., room preferences, celebrations) with relevant departments.
Ensure all bookings and communications maintain Premier Hotels’ high service standards.
Work closely with front office and housekeeping to ensure a smooth guest experience.
Requirements
Previous experience in reservations, front office, or customer service (hospitality experience preferred).
Strong English communication skills (verbal and written).
Proficiency in reservation or property management systems (PMS) and basic computer literacy.
Excellent telephone etiquette and a professional, welcoming attitude.
High attention to detail with the ability to multitask in a fast-paced environment.
Team player with strong organizational and problem-solving skills.
What Premier Hotels & Resorts Offers
A supportive, professional, and team-oriented workplace.
Career growth opportunities within one of South Africa’s leading hotel groups.
Exposure to a dynamic hospitality environment focused on service excellence.
About Premier Hotels & Resorts
Premier Hotels & Resorts is a well-established South African hotel group offering a range of luxury and business accommodations across the country. The company is known for personalized service, comfortable facilities, and strong employee development.