Branch Manager: Fidelity Services Group X1
Job Details
- Position: Branch Manager
- Company: Fidelity Services Group
- Division: Fidelity Cash Solutions
- Business Unit: Welkom (CIT Branch)
- Location: Welkom, Free State
- Employment Type: Permanent
- Posted: 16 January 2026
- Closing Date: 27 February 2026
- Experience Level: Mid-Senior
- Industry: Security and Investigations
- Reporting To: Regional General Manager
Job Overview
The Branch Manager is responsible for the overall leadership, operational efficiency, and performance of the Welkom CIT branch. The role ensures that all contractual, operational, and site-specific security requirements are met while delivering professional and high-quality service to clients.
The successful candidate will manage staff, oversee compliance with industry regulations (including PSIRA and ISO standards), maintain strong client relationships, and ensure that service delivery meets or exceeds agreed standards. This role requires strong leadership, planning, administrative, and communication skills.
Purpose of the Role
To ensure the effective and efficient operation of the branch by:
-
Meeting client contractual requirements
-
Maintaining high security standards
-
Managing staff performance
-
Ensuring compliance with industry regulations
-
Delivering excellent customer service
Minimum Requirements
-
Matric certificate
-
PSIRA Grade A registration and accreditation
-
Minimum 5 years’ experience in the security industry
-
Knowledge of ISO 9001:2008 Quality Management systems
-
Proven people management experience
-
Strong administration and client liaison skills
-
Good planning, leadership, and organisational skills
-
Computer literacy (Microsoft Office programs)
-
Valid Driver’s License and own reliable transport
-
Must live within reasonable distance of Welkom or be willing to relocate
Key Performance Areas
-
Ensure contractual obligations are met as per client agreements
-
Maintain strong client relationships
-
Evaluate service levels and recommend improvements
-
Ensure security staff maintain required performance standards
-
Handle branch administration duties
-
Liaise daily with Executive Management on operational matters
-
Submit weekly/monthly incident and operational reports to Senior Management
Required Personality Attributes
-
Strong interpersonal skills
-
Effective communication
-
Customer-focused mindset
-
Analytical and critical thinking skills
-
Team player
Core Competencies
-
Planning
-
Leadership
-
Organisational skills
-
Control and operational oversight