IT Field Services Technician- Motus Corporation x1
Job Overview
Job Title: IT Field Services Technician
Company: Motus Corporation
Division: Motus Head Office
Location: Bloemfontein, Free State
Employment Type: Permanent
Industry: Automotive
Job Category: Information Technology
Minimum Experience: Associate
Posted Date: 21 October 2026
Closing Date: 28 October 2026
Job Description
Motus Corporation is seeking an IT Field Services Technician to provide professional, reliable and timely onsite IT support to employees, dealerships and business units across the assigned region.
The successful candidate will troubleshoot hardware and software issues, maintain end-user equipment, manage IT service requests and support technology deployments. The role is essential to maintaining business continuity, improving user productivity and ensuring efficient IT service delivery across Motus locations.
Key Responsibilities
Provide onsite IT support to employees, dealerships, offices, workshops and warehouses.
Diagnose and resolve hardware, software, Windows operating system, connectivity and peripheral issues.
Support desktops, laptops, printers, monitors, mobile devices and other IT equipment.
Assist users with Microsoft 365, email, printing and authentication issues.
Install, configure, upgrade and replace IT equipment and software.
Manage incidents and service requests through the ManageEngine ServiceDesk Plus ticketing system.
Record troubleshooting steps, actions taken and resolutions accurately.
Prioritise service requests according to urgency, business impact and service-level agreements.
Plan and coordinate site visits to minimise disruption to business operations.
Maintain accurate IT asset records, including equipment issued, repaired, replaced or returned.
Assist with Windows 11 upgrades, device deployments and operating system installations.
Collaborate with the Service Desk, Networks, DataCentre, Applications and Security Operations teams.
Follow IT security, access-control, change-management and health and safety procedures.
Monitor outstanding tickets, investigate recurring issues and recommend service improvements.
Provide regular reports and updates on completed work, unresolved issues and operational risks.
Minimum Requirements
Qualifications
Grade 12 / Matric.
An IT-related qualification, diploma or relevant technical certification will be advantageous.
CompTIA A+, Microsoft certifications or equivalent vendor certifications will be beneficial.
Experience
Approximately 2–3 years of experience in desktop support, end-user computing or onsite IT support.
Practical experience troubleshooting Windows desktop and laptop environments.
Experience installing, configuring and supporting computer hardware and software.
Experience using an IT service-management or ticketing system.
Experience supporting multiple sites or remote users will be advantageous.
Technical Skills and Competencies
Windows 10/11 troubleshooting and support.
Microsoft 365 applications and productivity tools.
Basic Active Directory or Microsoft Entra ID administration.
TCP/IP networking, DNS, DHCP, Wi-Fi, LAN and VPN troubleshooting.
Printer, scanner, monitor and docking station support.
Device imaging, software installation and operating system deployment.
ITIL principles, incident management and service-level agreement management.
IT documentation, ticket management and asset tracking.
Endpoint security, patching and access-control awareness.
Additional Requirements
A valid driver’s licence.
Willingness and ability to travel to Motus dealerships and business sites within the assigned region.
Ability to work independently and collaboratively.
Flexibility to assist with authorised deployments or operational requirements outside normal working hours when reasonably required.
Ability to manage competing priorities in a deadline-driven environment.
Key Competencies
Customer service and professional communication.
Problem-solving and technical troubleshooting.
Accountability and ownership of assigned tasks.
Time management and planning.
Teamwork and collaboration.
Adaptability to changing priorities.
Attention to detail and accurate record-keeping.
Professional conduct when interacting with employees, management and service providers.
Expected Outcomes
The successful candidate will be expected to deliver reliable onsite IT support, minimise business disruptions, resolve service requests within agreed timeframes, maintain accurate equipment records and support the successful implementation of IT upgrades and deployment projects.