Technician: Service -Altron Document Solutions x1
Job Details
- Position: Technician: Service
- Position Number: 6168
- Reference Number: 2025373
- Company: Altron Document Solutions
- Location: Bloemfontein, Free State
- Employment Type: Evergreen / Talent Pool
- Closing Date: Not specified (open for ongoing applications)
Job Overview
The Service Technician is responsible for servicing and maintaining digital mono and colour printing equipment in mid to high-volume environments. This role ensures reliable and cost-effective equipment performance while providing high customer satisfaction. The position is part of a talent pool, meaning candidates may be considered for future openings that match their skills.
Job Description
As a Service Technician, you will:
- Perform scheduled and unscheduled maintenance on customer digital printers and copiers.
- Maintain mono and colour equipment in mid- to high-volume environments.
- Respond proactively to customer service needs and ensure high satisfaction.
- Follow efficient service processes, including call handling, escalation, and spares management.
- Stay updated on product developments, service bulletins, and new technologies.
- Take care of company assets, including service vans and toolkits.
- Take ownership of your personal development by continuously improving technical skills.
Key Responsibilities
- Service and maintain digital printers and copiers.
- Provide reliable, cost-effective service to clients.
- Communicate efficiently with Work Control and escalate calls as needed.
- Monitor and manage spare parts effectively.
- Follow all service procedures and company policies.
- Maintain company equipment and ensure proper use of tools and van kits.
- Keep technical skills up-to-date through ongoing learning.
Requirements
Educational Qualifications
- Matric (Mathematics & Science)
- N4 Electronics or Electromechanical qualification, or equivalent diploma
Experience
- 2–3 years servicing mid- to high-volume digital printers
- 1 year colour printer experience preferred
- Experience on Lexmark products advantageous but not essential
Professional Qualifications / Skills
- A+ certification advantageous
- Technical aptitude and problem-solving skills
- Ability to work independently and manage customer interactions
Other Requirements
- Code 08 Driver’s License
- Own vehicle