Industrial Relations Manager- Fidelity Services Group x1
Job Details
Job Title: Human Resources / Industrial Relations Manager
Company: Fidelity Services Group
Location: Bloemfontein, Free State
Department: FSS Bloemfontein
Employment Type: Permanent
Experience Level: Mid-Senior
Industry: Security and Investigations
Job Function: Management
Date Posted: 8 October 2026
Closing Date: 30 October 2026
Job Description
Fidelity Services Group is seeking an experienced Human Resources / Industrial Relations Manager to join its Bloemfontein team. The successful candidate will provide strategic guidance and advice to management and employees on labour relations, employee relations and human resources matters.
The role focuses on ensuring compliance with South African labour legislation, managing union relationships and wage negotiations, overseeing disciplinary and grievance procedures, and representing the organisation in matters involving the Commission for Conciliation, Mediation and Arbitration (CCMA), bargaining councils and labour courts.
The ideal candidate must have extensive HR and Industrial Relations experience, a strong understanding of labour legislation, proven arbitration experience and the ability to manage complex employee relations matters professionally.
Minimum Requirements
A relevant degree and extensive Human Resources / Industrial Relations experience.
At least 5 years of relevant work experience, including a minimum of 2 years in a unionised environment.
A successful track record of conducting CCMA and Bargaining Council arbitrations.
Experience handling union matters and wage negotiations at various levels.
Advanced computer literacy, particularly in Microsoft Word, Excel and email.
Willingness to travel as required.
Own reliable transport.
Key Duties and Responsibilities
1. Human Resources Reporting and Administration
Manage disciplinary statistics and prepare monthly reports for Department of Labour submissions.
Compile and submit national employee relations statistics.
Prepare weekly reports on HR and Industrial Relations matters.
Review investigation reports to ensure compliance with relevant procedures and standards.
Compile daily, weekly and monthly HR reports.
Draft internal and external correspondence.
Prepare PowerPoint presentations and complete payroll-related orders when required.
Create sales orders and no-charge orders as needed.
Assist with resolving employee enquiries.
Manage communication and coordination with internal and external stakeholders.
2. Industrial Relations and Project Management
Advise management on employee relations matters, disciplinary procedures and workplace policies.
Manage retrenchments and organisational restructuring within the region.
Ensure consultation processes are completed within the required timeframes.
Handle employee grievances and appeals in line with company policies and applicable legislation.
Conduct Industrial Relations training according to national and regional requirements.
Coordinate labour-related matters with external attorneys.
Manage interventions relating to strikes, labour unrest and workplace disputes.
Analyse employee relations trends and implement corrective measures.
Support management during Department of Labour visits and related activities.
Benchmark industry employment conditions and union activity.
3. Union Relations and Employee Engagement
Build and maintain effective relationships with union representatives.
Lead and participate in union meetings and wage negotiations.
Address union issues, grievances and correspondence promptly.
Coordinate communication between management, employees and unions.
Monitor union membership and related activities.
Facilitate employee engagement sessions to assess workplace morale and promote a healthy working environment.
Identify employee concerns and recommend appropriate interventions.
Establish systems to track workplace concerns and ensure that management addresses them.
Manage consultations and negotiations with unions on matters affecting the organisation.
4. CCMA, Legal Compliance and Labour Court Matters
Manage CCMA cases across the group where required.
Prepare legal documentation and represent the organisation in conciliations and arbitrations.
Oversee compliance with labour legislation, governance requirements and company policies.
Draft, review and negotiate commercial and labour-related agreements.
Prepare legal opinions and provide expert labour law advice.
Ensure compliance with court rules and regulations.
Liaise with external attorneys and legal advisers.
Manage Labour Court and Labour Appeal Court matters.
Recommend legally compliant business practices that minimise legal and regulatory risks.
Identify, assess and mitigate operational and employment-related risks.
Advise HR personnel, line managers and employees on the Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA) and Employment Equity (EE) requirements.
5. Disciplinary and Grievance Management
Chair disciplinary hearings and grievance hearings.
Attend retrenchment consultations.
Manage employee concerns and workplace disputes.
Guide HR teams and line managers on appropriate procedures.
Ensure that employee relations matters are handled fairly, consistently and within prescribed timeframes.
6. Additional Responsibilities
Monitor labour relations trends and prepare relevant reports.
Keep up to date with changes in labour legislation.
Ensure company employee relations policies remain aligned with applicable legislation.
Support additional HR projects, analysis and tasks as required.
Complete assigned duties within the required timeframes.
Required Skills and Competencies
Candidates should demonstrate the following:
Exceptional administrative and organisational skills.
Expert knowledge of labour legislation, policies and procedures.
Strong communication and interpersonal skills.
Excellent negotiation and conflict-resolution abilities.
Analytical and problem-solving capabilities.
High accuracy and attention to detail.
Excellent time-management skills.
Ability to manage multiple priorities and meet deadlines.
Strong stakeholder-management and relationship-building skills.
Goal-oriented approach and professional judgement.
Ability to handle confidential and sensitive employee matters.
About Fidelity Services Group
Fidelity Services Group operates in the security and investigations industry. The organisation emphasises ethical business practices, fair employment practices and the continuous development of its employees.
The company aims to maintain effective employee relations and a compliant working environment while supporting its operational and business objectives.
Employment Equity Information
Fidelity Services Group is committed to fair employment practices and transformation. Preference is generally given to existing employees where appropriate, with appointments based on merit. Historically disadvantaged candidates and Black female candidates are encouraged to apply. Black female candidates may receive priority in line with the company’s transformation policy and subject to the stated selection criteria.