Service Consultant: DHA (x2 Positions) Nedbank
Job Overview
- Position: Service Consultant: DHA (x2 Positions)
- Company: Nedbank
- Location: Loch Logan Waterfront
- Division: Personal and Private Banking – Consumer Channel
- Closing Date: 13 May 2026
- Career Stream: Client Service
This role focuses on customer service, Department of Home Affairs (DHA) application support, digital onboarding, compliance, and client engagement within a banking environment.
Job Description
The Service Consultant: DHA is responsible for assisting Nedbank clients with Department of Home Affairs services and applications while ensuring compliance with legislative and banking requirements.
The role includes:
- Client support
- Application processing
- Identity verification
- Capturing biometric information
- Risk and compliance administration
- Customer relationship management
- Promotion of digital banking solutions
Key Responsibilities
Client Engagement and Customer Service
- Assist clients with DHA applications and queries.
- Manage client requests from start to finish.
- Build and maintain positive client relationships.
- Keep clients updated on application progress.
- Escalate unresolved issues according to procedures.
- Educate clients on digital and self-service banking solutions.
DHA Application Processing
- Verify client appointments online.
- Capture and validate client information.
- Capture:
- Digital photographs
- Signatures
- Fingerprints
- Ensure all applications meet DHA requirements.
Operations and Administration
- Review daily appointments and workloads.
- Ensure systems and devices are functioning correctly.
- Report technical issues when necessary.
- Manage stock and application materials.
- Handle product returns and replacements.
Risk and Compliance
- Follow Nedbank and DHA procedures.
- Prevent fraud and financial losses.
- Adhere to:
- AML regulations
- FATCA requirements
- TCF principles
- EGC standards
- Complete mandatory compliance training.
- Stay updated on regulatory changes.
Sales and Lead Generation
- Identify potential sales opportunities.
- Capture leads on client management systems.
- Support cross-selling initiatives without providing financial advice.
Minimum Requirements
Applicants should have:
- Matric / Grade 12.
- Banking Services qualification advantageous (e.g. Higher Certificate in Banking Services – NQF 5).
- 1–2 years’ experience:
- Interacting with customers
- Resolving queries
- Managing customer expectations
Required Skills
Technical and Professional Skills
- Customer service
- Computer literacy
- Problem-solving
- Troubleshooting
- Product and service knowledge
- Governance and compliance understanding
- Verbal and written communication
- Risk and control awareness
Personal Competencies
- Building customer loyalty
- Collaboration
- Adaptability
- Stress tolerance
- Managing work effectively
- Continuous learning
Work Environment
This role is client-facing and requires:
- Daily interaction with customers
- High attention to detail
- Compliance with strict procedures
- Ability to work under pressure
- Strong professionalism and confidentiality
About the Employer
Nedbank is one of South Africa’s major financial institutions, offering banking and financial services nationwide.
Strong CV Areas for This Role
To improve your application, highlight:
- Customer service experience
- Administrative support
- Banking or financial services exposure
- Front-desk or client-facing roles
- Data capturing and document verification
- Compliance and risk awareness
- Digital systems and computer skills
- Communication and interpersonal skills
- Ability to work accurately under pressure