Pharmacy Manager- Clicks Group x1
Job Details
- Company: Clicks Group
- Job Title: Pharmacy Manager
- Location: Dihlabeng, Bethlehem, Free State
- Industry: Wholesale & Retail Trade
- Job Category: Pharmaceutical
- Employment Type: Permanent
- Contract Hours: 45 hours per week, 6 days
- Remuneration: Market Related
- Employment Equity: Yes
- Listing Reference: click_027218
- Closing Date: 14 October 2026
- Reports To: Area Manager
Job Description
The Pharmacy Manager will be responsible for the efficient operation of the Clicks dispensary and clinic while ensuring excellent patient care, pharmaceutical service and regulatory compliance. The successful candidate will lead and develop the pharmacy team, ensure accurate and safe dispensing, manage stock and finances, and drive dispensary and clinic targets.
The role requires a registered pharmacist with strong leadership, financial, operational and people-management skills who can ensure compliance with South African Pharmacy Council requirements and Clicks standards.
Key Responsibilities
- Ensure high standards of pharmaceutical care and patient service.
- Ensure accurate and safe dispensing, including generic substitution.
- Provide appropriate professional advice and counselling to patients.
- Operate within the legal scope of practice and South African Pharmacy Council (SAPC) requirements.
- Manage all operational activities of the dispensary.
- Ensure responsible stock management and minimise shrinkage.
- Maintain housekeeping, administration and merchandising standards.
- Ensure compliance with SAPC regulations and company policies.
- Manage dispensary and clinic expenses and financial performance.
- Drive core dispensary and clinic sales and operational targets.
- Take corrective action where required to maintain business performance.
- Recruit, lead, manage and develop competent and motivated pharmacy employees.
- Support the development of learners and interns.
- Schedule staff according to labour policies and staffing requirements.
- Ensure accurate weekly time-and-attendance records and employee documentation are submitted to HR.
- Drive customer-service initiatives that enhance the patient and customer experience.
- Build customer loyalty and achieve ClubCard participation targets.
- Ensure effective integration between the pharmacy, clinic and healthcare aisles.
- Promote Clicks’ vision of being the customer’s first-choice health and beauty retailer.
- Drive cohesion and consistency between store, pharmacy and clinic teams.
- Foster a high-performing culture focused on employee engagement, customer satisfaction and business performance.
Requirements
Education & Experience
- Registered Pharmacist with SAPC.
- Minimum 2 years’ experience after completing community service.
- Minimum 1 year of people-management experience.
- Registration with SAPC as the Responsible Pharmacist.
- Retail pharmacy experience will be advantageous.
- Unisolv experience will be advantageous.
Knowledge & Skills
- Strong knowledge of SAPC requirements and relevant pharmaceutical legislation.
- Ethical working practices and compliance knowledge.
- Knowledge of stock, cost, risk and compliance management.
- Knowledge of patient care and professional counselling.
- Strong customer-service knowledge.
- Understanding of labour legislation and employee-relations practices.
- Sound financial-management knowledge.
- Competency-based interviewing skills.
- Strong managerial, tutoring and coaching abilities.
- Results- and target-driven approach.
- Excellent planning and organisational skills.
- Strong problem-solving abilities.
- Strong customer orientation.
- Excellent interpersonal and patient-care skills.
- Computer literacy.
- Strong financial acumen.
Essential Competencies
- Leading and supervising.
- Delivering results and meeting customer expectations.
- Planning and organising.
- Relationship-building and networking.
- Following instructions and procedures.
- Coping with pressure and setbacks.
- Entrepreneurial and commercial thinking.
- Working effectively with people.
- Adhering to principles and values.