Technical Advisor x1
- Job Title: Technical Advisor
- Company: RCL FOODS
- Location: Bloemfontein, Free State
- Job Type: Full-time
Job Overview
RCL FOODS is seeking a Technical Advisor to provide bakery training, product support, and technical guidance to customers across retail and craft baking environments. The role involves problem-solving on bakery processes, implementing product innovations, supporting key accounts, and ensuring high-quality customer service aligned with RCL FOODS’ brand and product standards.
Key Responsibilities
1. Technical Baking Training
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Conduct formalized bakery training for customers according to the Outlet Targeting Model.
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Demonstrate the RCL FOODS product range and provide continued staff training.
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Develop customer-specific training plans and perform training needs analysis.
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Keep accurate records of all trainings completed.
2. Product Extensions & Innovation
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Collaborate with the technical team to implement new product innovations.
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Guide customers on product extensions to meet consumer needs.
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Conduct test bakes and provide product costings and yield results.
3. Customer Service & Complaint Handling
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Provide solutions to product or process issues in bakery operations.
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Handle customer complaints promptly and ensure correct processes are followed.
4. Key Account Support
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Support key account store openings, formal training, product preparation, trade shows, and promotional events.
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Assist in golf days, trade days, and other marketing initiatives.
5. Reporting & Analysis
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Maintain monthly pre-call schedules and daily activity reports using handheld technology.
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Gather market intelligence on trends, competition, and customer needs.
6. Team Coordination & Self-Management
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Demonstrate effective self-management in planning, prioritizing, and personal development.
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Coordinate with internal teams to align customer support activities.
Qualifications & Experience
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Matric.
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Marketing or Sales degree/diploma.
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3–5 years of bakery operational/production experience.
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3–5 years of craft and retail baking experience.
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Formal training experience for individuals and groups.
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Valid Code EB driver’s license.
Skills & Competencies
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Strong bakery technical knowledge and process problem-solving.
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Effective training and presentation skills.
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Excellent communication and customer service skills.
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Ability to manage multiple priorities and maintain accurate records.
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Knowledge of product innovations and market trends in the bakery sector.