Technical Advisor x1
- Job Title: Technical Advisor
- Company: RCL FOODS
- Location: Bloemfontein, Free State
- Job Type: Full-time
Job Overview
RCL FOODS is seeking a Technical Advisor to provide bakery training, product support, and technical guidance to customers across retail and craft baking environments. The role involves problem-solving on bakery processes, implementing product innovations, supporting key accounts, and ensuring high-quality customer service aligned with RCL FOODS’ brand and product standards.
Key Responsibilities
1. Technical Baking Training
Conduct formalized bakery training for customers according to the Outlet Targeting Model.
Demonstrate the RCL FOODS product range and provide continued staff training.
Develop customer-specific training plans and perform training needs analysis.
Keep accurate records of all trainings completed.
2. Product Extensions & Innovation
Collaborate with the technical team to implement new product innovations.
Guide customers on product extensions to meet consumer needs.
Conduct test bakes and provide product costings and yield results.
3. Customer Service & Complaint Handling
Provide solutions to product or process issues in bakery operations.
Handle customer complaints promptly and ensure correct processes are followed.
4. Key Account Support
Support key account store openings, formal training, product preparation, trade shows, and promotional events.
Assist in golf days, trade days, and other marketing initiatives.
5. Reporting & Analysis
Maintain monthly pre-call schedules and daily activity reports using handheld technology.
Gather market intelligence on trends, competition, and customer needs.
6. Team Coordination & Self-Management
Demonstrate effective self-management in planning, prioritizing, and personal development.
Coordinate with internal teams to align customer support activities.
Qualifications & Experience
Matric.
Marketing or Sales degree/diploma.
3–5 years of bakery operational/production experience.
3–5 years of craft and retail baking experience.
Formal training experience for individuals and groups.
Valid Code EB driver’s license.
Skills & Competencies
Strong bakery technical knowledge and process problem-solving.
Effective training and presentation skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities and maintain accurate records.
Knowledge of product innovations and market trends in the bakery sector.