Store Manager- Miladys x1
Job Details
- Job Title: Store Manager
- Brand: Miladys
- Company: Mr Price Group
- Job Type: Permanent
- Location: Ficksburg
- Province: Free State
- Country: South Africa
- Industry: Retail
- Employment Equity: Mr Price Group is an Equal Opportunity Employer committed to Employment Equity.
Job Description
The Store Manager is responsible for leading and managing the day-to-day operations of the Miladys store to ensure business objectives, sales targets, profitability, and customer service standards are achieved and exceeded. The role involves overseeing stock management, sales performance, risk and compliance, customer experience, and staff leadership while ensuring the store operates efficiently and in accordance with company policies and procedures.
The successful candidate will drive sales growth, manage store expenses, maintain operational excellence, develop and motivate the store team, and create an exceptional shopping experience that builds customer loyalty and strengthens the Miladys brand.
Key Responsibilities
Stock Management
- Ensure stock is accurately received, unpacked, and displayed on the sales floor.
- Replenish merchandise to maintain product availability.
- Monitor and manage stock levels through regular stock counts and stock takes.
- Implement stock loss prevention plans to minimize shrinkage.
- Ensure adequate stock availability to meet customer demand.
- Maintain an organized, clean, and compliant stockroom.
- Authorize stock write-offs, damaged goods, recalls, and customer returns.
Sales Growth & Profitability
- Analyze store sales and profitability reports.
- Develop and implement action plans to improve sales performance.
- Monitor and control store operating expenses.
- Review product performance and provide feedback to the support centre.
- Identify opportunities to increase sales and brand awareness.
- Support marketing initiatives and promotional campaigns.
- Conduct competitor analysis to identify business opportunities.
- Participate in local community events and promotional activities.
- Drive new customer accounts or memberships where applicable.
Risk Management
- Conduct compliance and operational audits.
- Perform administrative and visual store checks.
- Review Continuous Monitoring (COMO) reports.
- Monitor Point of Sale (POS) reports.
- Ensure compliance with company policies and procedures.
- Maintain health and safety standards.
- Monitor security measures to reduce losses.
- Conduct weekly hanger counts and other loss prevention activities.
Customer Experience Management
- Ensure excellent customer service at all times.
- Implement customer experience initiatives and business instruction letters.
- Manage pricing updates, markdowns, and promotional activities.
- Maintain visual merchandising standards.
- Monitor customer feedback and implement improvements.
- Ensure high standards of housekeeping throughout the store.
- Build customer loyalty through exceptional service.
Leadership & Team Development
- Lead and motivate the store team to achieve business goals.
- Drive achievement of store Key Performance Indicators (KPIs).
- Coach, mentor, and develop employees.
- Identify staff training and development needs.
- Support talent management and succession planning.
- Recruit and onboard new employees.
- Manage employee performance in line with company policies.
- Foster a positive, high-performance work environment.
Qualifications
- Grade 12 (NQF Level 4) or equivalent qualification.
Experience Requirements
- Minimum of 3 years’ experience in a Store Manager position.
- Experience managing retail store operations.
- Sales and customer service management experience.
- Experience leading and supervising retail teams.
- Experience with stock control and inventory management.
- Experience monitoring store performance and profitability.
Required Skills
Retail & Operational Skills
- Retail store management
- Stock management and inventory control
- Merchandising
- Sales management
- Customer service management
- Loss prevention
- Risk management
- Visual merchandising
- Cash handling and Point of Sale (POS) systems
- Store administration
Leadership Skills
- Team leadership
- Staff supervision
- Coaching and mentoring
- Performance management
- Recruitment and onboarding
- Talent development
- Succession planning
- Conflict resolution
Business & Financial Skills
- Sales analysis
- Profitability management
- Budget and expense control
- Business planning
- Performance reporting
- Decision-making
Technical Skills
- Computer literacy
- Retail systems proficiency
- Report analysis
- Microsoft Office (advantageous)
Communication & Interpersonal Skills
- Excellent verbal and written communication
- Customer relationship management
- Negotiation skills
- Interpersonal skills
- Stakeholder engagement
Key Competencies
- Strong leadership and people management skills.
- Customer-focused with a passion for delivering exceptional service.
- Results-driven and sales-oriented.
- Excellent planning and organizational skills.
- Strong analytical and problem-solving abilities.
- High level of integrity and accountability.
- Good commercial and business acumen.
- Ability to work under pressure and meet sales targets.
- Strong attention to detail.
- Effective decision-making skills.
- Adaptability and flexibility in a fast-paced retail environment.
- Ability to motivate and inspire teams.
- Commitment to operational excellence and continuous improvement.