Customer Support (In-Store) X1
Job Details
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Position: Customer Support (In-Store)
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Location: Bloemfontein, Free State, South Africa
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Industry: Retail / Workwear
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Work Environment: Customer-focused, fast-paced retail store
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Key Skills Required:
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Exceptional customer service
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Strong communication and interpersonal skills
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Sales support and solution-based thinking
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Attention to detail with urgency
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Professionalism and reliability
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Job Overview
The Customer Support role at Jonsson Workwear (Bloemfontein) is a customer-facing, in-store position focused on delivering exceptional service and building strong, long-term customer relationships. The role requires a professional, customer-obsessed individual who understands customer needs, recommends suitable workwear solutions, and ensures every interaction reflects the brand’s commitment to excellence, efficiency, and authenticity.
As the primary in-store point of contact, the Customer Support team member plays a vital role in connecting customers with the right workwear while ensuring a seamless, accurate, and engaging experience from enquiry to fulfilment.
Key Responsibilities
Customer Service & Engagement
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Provide outstanding, in-store customer service that consistently exceeds expectations.
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Act as the first point of contact for customers, representing the Jonsson Workwear brand with professionalism, confidence, and charisma.
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Build new customer relationships while strengthening existing partnerships through personalised service.
Customer Needs & Solutions
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Understand each customer’s specific workwear requirements through effective questioning and active listening.
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Use strong product knowledge to recommend appropriate workwear solutions that meet or surpass customer needs.
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Adapt service approaches to suit a wide range of customers and industries.
Sales Support & Service Delivery
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Ensure a smooth customer journey, from recommending solutions to processing customer requests accurately and efficiently.
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Handle customer interactions with urgency while maintaining attention to detail.
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Follow up on customer requests and commitments, ensuring timely and reliable fulfilment.
Communication & Teamwork
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Communicate clearly and professionally with customers and colleagues.
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Collaborate effectively with team members to ensure seamless in-store operations.
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Maintain a presentable, well-spoken, and professional appearance at all times.
Operational Excellence
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Complete all assigned tasks efficiently and accurately.
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Maintain high standards of organisation and service consistency.
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Take ownership of responsibilities, following through on commitments without exception.
Employment Equity:
In line with Jonsson Workwear’s employment equity commitment, applications from candidates in designated groups and candidates with disabilities are encouraged.