Service Advisor- Clicks Group x1
Job Details
- Company: Clicks Group
- Job Title: Service Advisor
- Store: Clicks Dynarc Walk
- Location: Free State
- Listing Reference: click_026739
- Contract Type: Permanent
- Industry: Wholesale & Retail Trade
- Job Category: FMCG, Retail, Wholesale and Supply Chain
- Remuneration: Market Related
- Employment Equity Position: Yes
- Apply By: 24 September 2026
Job Description
Clicks Group is looking for a Service Advisor to join its Clicks Dynarc Walk store. Reporting to the Store Manager, the successful candidate will be responsible for ensuring excellent customer service and efficiently managing operational activities at the point of sale.
The role involves overseeing shop assistant and cashier activities, managing stock and cash, resolving customer queries, supporting ClubCard participation and ensuring compliance with company policies and procedures.
Key Responsibilities
The Service Advisor will be responsible for:
- Directing and controlling point-of-sale activities efficiently and effectively.
- Ensuring fast, professional and excellent customer service.
- Managing stock and cash safely and effectively.
- Minimising stock shrinkage and losses.
- Maintaining high standards of housekeeping and administration.
- Training, supporting and motivating shop assistants and cashiers.
- Ensuring employees are competent and effectively perform their duties.
- Managing staffing levels in line with work schedules, company policies and labour legislation.
- Resolving customer queries promptly and in accordance with company policies.
- Promoting the Clicks ClubCard to achieve participation targets.
- Enforcing security measures and cash-control procedures.
- Managing returns and other point-of-sale administrative processes.
- Acting as a Clicks brand ambassador and providing friendly, professional service.
- Supporting the company’s vision of being the customer’s first-choice health and beauty retailer.
- Keeping up to date with products, ranges, promotions and events.
- Providing customers with accurate and relevant product information.
- Ensuring company values are consistently reflected in customer interactions and store operations.
Minimum Requirements
Qualifications and Experience
- Grade 12 – Essential.
- Maths 50% and English 50% at Grade 12 level – Desirable.
- Relevant Retail or Business Management qualification – Essential for external applicants.
- At least 1 year’s experience in a customer-facing role.
- Experience overseeing the work of multiple employees within a retail/FMCG store environment.
- Experience in numeracy and stock management.
Skills and Knowledge
Candidates should have:
- Understanding of financial management principles.
- Retail/FMCG knowledge.
- Understanding of merchandising and promotional principles.
- Knowledge of stock, cost, risk and compliance management procedures.
- Knowledge of customer service excellence.
- Knowledge of labour legislation and industrial relations practices.
- Knowledge of competency-based interviewing.
- Strong results and target orientation.
- Sound managerial skills.
- Planning and organising abilities.
- Strong problem-solving skills.
- Customer-focused approach.
- Good communication skills.
- Computer literacy.
- Good numeracy skills.
Competencies
The ideal candidate should demonstrate:
- Leading and supervising.
- Delivering results and meeting customer expectations.
- Relating and networking.
- Following instructions and procedures.
- Working effectively with people.
- Analysing information.
- Planning and organising.
- Coping with pressure and setbacks.