Hub Advisor – Dis-Chem Pharmacies
- Employer: Dis-Chem Pharmacies Limited
- Position: Hub Advisor — Ficksburg (New Store)
- Location: Ficksburg, Free State
- Division: Retail
- Job Type: Permanent
- Functional Area: Sales
- Experience Level: Mid-Senior
- Posted: 12 August 2026
- Closing Date: 26 August 2026
Job Overview
Dis-Chem Pharmacies is seeking a Hub Advisor for its new Ficksburg store. The Hub Advisor will serve as the front-of-house concierge and guide customers through Dis-Chem’s integrated health and retail ecosystem.
The successful candidate will provide a premium, personalised customer experience while helping customers navigate services such as Better Rewards, Clinic, Cover, Dispensary and the Dis-Chem App.
The role combines customer service, digital assistance, loyalty programme support and coordination between different store services.
Minimum Requirements
Essential:
- Matric / Senior Certificate or equivalent.
- 5–8 years’ experience in customer-facing service roles, preferably in:
- Hospitality or tourism
- Reception, front desk or concierge services
- Retail customer service
- Banking or insurance
- Premium or high-end service industries
- Experience assisting customers through complex journeys involving bookings, check-ins, payments and guidance.
- Retail experience is advantageous but not essential.
- Willingness to learn about retail and healthcare environments.
Advantageous:
- Tertiary qualification in Hospitality, Tourism, Customer Experience, Retail Management, Business Administration or a related field.
- Experience with loyalty programmes, memberships or service subscriptions.
Key Responsibilities
Customer Experience
- Deliver a welcoming, personalised and premium customer experience.
- Create a professional and hospitable first impression.
- Identify customer needs and direct customers to the appropriate services.
- Anticipate and resolve potential customer challenges.
Ecosystem Navigation
- Guide customers between Clinic, Cover, Dispensary and the Dis-Chem App.
- Direct customers towards appropriate care pathways.
- Coordinate customer flow between waiting areas, clinical rooms and dispensary.
- Facilitate clear handovers between services.
Better Rewards
- Promote and champion the Better Rewards programme.
- Assist customers with sign-ups and onboarding.
- Explain programme benefits and how customers can use them.
- Encourage customers to engage with other Dis-Chem ecosystem services.
Digital and App Support
- Assist customers with digital services and self-service journeys.
- Help customers use interactive screens and digital check-in processes.
- Support Dis-Chem App downloads, onboarding and navigation.
- Help customers feel confident using digital tools.
Front-of-House Support
- Welcome customers and provide reception services for Clinic and Cover.
- Capture consent, payment details and basic customer information.
- Answer inbound store calls and direct them appropriately.
- Capture customer feedback, compliments and service queries.
- Provide selected non-clinical support to ensure smooth store operations.
Customer Insights
- Capture customer feedback and identify pain points.
- Provide insights to help improve customer journeys, signage and processes.
- Participate in improving Hub operations and service standards.
General Duties
- Maintain a clean and organised Hub workstation.
- Follow Dis-Chem policies, procedures and SOPs.
- Comply with health and safety requirements.
- Follow Dis-Chem’s uniform and personal appearance standards.
Key Competencies
The ideal candidate should demonstrate:
- Strong customer experience and service excellence skills.
- Understanding of digital customer journeys.
- Basic knowledge of loyalty programmes.
- Strong situational awareness and problem-solving ability.
- Commercial awareness and understanding of customer loyalty.
- Excellent verbal communication.
- Ability to explain digital and service concepts simply.
- High emotional intelligence, empathy and patience.
- Strong teamwork and relationship-building skills.
- Excellent attention to detail.
- Ability to manage multiple customer interactions.
- Composure under pressure.
- Ownership and accountability.
- Leadership by example.
- Adaptability in a new and evolving retail environment.
Conditions of Employment
Candidates must:
- Be available for an in-store, retail-based role.
- Be willing to work shifts aligned with store trading hours.
- Be a South African citizen.
- Meet MIE screening requirements.
- Have no criminal record and a clear credit rating.
- Have a valid driver’s licence and own reliable transport.
Salary and Benefits
- Market-related salary
- Medical aid
- Provident fund
- Staff account
Application Deadline
26 August 2026