Funeral Arrangement Consultant x1
Job Details
- Job Title: Funeral Arrangement Consultant (FAC)
- Location: Bloemfontein
- Industry: Funeral Services
- Job Type: Full-time
Job Overview
The Funeral Arrangement Consultant (FAC) supports bereaved families through the full funeral planning and coordination process. The role requires a strong balance of empathy, professionalism, and administrative accuracy, ensuring that every funeral service is handled with dignity and care.
You will coordinate between families, funeral teams, cemeteries, and service providers to ensure smooth and respectful service delivery.
Key Responsibilities
Client Support & Family Care
- Guide families through funeral arrangements
- Provide empathetic and professional communication
- Ensure respectful handling of sensitive situations
Funeral Coordination
- Manage and schedule funeral services
- Coordinate with cemeteries, service providers, and internal teams
- Ensure all arrangements are properly executed
Administration & Documentation
- Complete accurate funeral arrangement documentation
- Handle financial and operational records
- Ensure error-free administrative processes
Communication Management
- Maintain timely communication with families
- Ensure quick response times and updates
- Liaise effectively between all stakeholders
⚙️ Operational Support
- Ensure funeral readiness and smooth execution
- Handle multiple arrangements simultaneously
- Support after-hours and weekend operations when required
Key Performance Indicators (KPIs)
- Accuracy of documentation
- Quality of funeral service delivery
- Client satisfaction levels
- Scheduling and operational efficiency
- Communication turnaround time
- Financial and administrative accuracy
Minimum Requirements
- Certificate/Diploma in Business Management or Operations
- 1–2 years’ experience in one of the following:
- Funeral arrangements
- Customer service (high-contact environment)
- Administrative roles involving sensitive clients
- Strong communication skills (English + Sesotho/Setswana)
- Ability to work under pressure and handle emotional situations
- Willingness to work weekends and after-hours when required
Key Competencies
- Emotional maturity and compassion
- Attention to detail
- Professionalism and confidentiality
- Strong problem-solving ability
- Team coordination and discipline
- Calmness under pressure
- Strong interpersonal skills
Advantageous (Not Required)
- Funeral services or mortuary training
- Hospitality or customer care qualification
- Grief counselling experience
- First Aid / Health & Safety training
- Driver’s licence (for field coordination support)
Ideal Candidate
- Someone who is empathetic but highly organised
- Comfortable working in emotionally sensitive environments
- Strong at administration and coordination
- Able to remain calm and professional under pressure