Branch Administrator | Rotating – Bloemfontein
Position Details
- Job Title: Branch Administrator (Rotating)
- Company: Ampath Laboratories
- Reference Number: B270485
- Department: Bloem Mediclinic Administration
- Industry: Healthcare / Pharmaceutical / Medical Services
- Location: Bloemfontein
- Employment Type: Permanent
- Salary: Market Related
- Working Hours: 45 hours per week (09:00 – 18:00)
- Work Schedule: 5 days per week
- Closing Date: 1 June 2026 (The advert appears to contain a typographical error showing 2025.)
Job Purpose
As a Branch Administrator, you are responsible for ensuring the smooth and efficient administration of the laboratory and Care Centre. The role supports patient services, specimen processing, billing administration, record management, and day-to-day operational activities.
You will serve as an important link between patients, healthcare professionals, clinicians, and laboratory staff by ensuring accurate administration, professional customer service, and compliance with healthcare quality standards.
Key Responsibilities
1. Patient Reception and Customer Service
- Welcome and assist patients professionally and courteously.
- Guide patients through requisition forms and registration processes.
- Provide information regarding laboratory services and procedures.
- Answer telephone calls and respond to routine enquiries.
- Resolve patient concerns and escalate complex issues when necessary.
- Maintain a professional and patient-centred environment.
2. Administrative Support
- Perform general branch administration duties.
- Capture and update patient and laboratory information accurately.
- Prepare, process, and distribute administrative documents.
- Maintain organized filing and record management systems.
- Process correspondence and administrative communications.
- Ensure documentation is complete and compliant with company procedures.
3. Laboratory Administration Support
- Receive and verify specimens against test requests.
- Confirm specimen details and documentation accuracy.
- Label, batch, and prepare specimens according to laboratory protocols.
- Support specimen tracking and processing workflows.
- Assist in ensuring reports are distributed to doctors, clinics, and hospital wards promptly.
4. Billing and Financial Administration
- Conduct medical aid and benefits verification checks.
- Assist with patient account enquiries.
- Process cash and card payments accurately.
- Generate pro forma invoices when required.
- Maintain accurate financial transaction records.
- Follow company procedures regarding billing and payment processing.
5. Information Management
- Capture information on the Laboratory Information System (LIS).
- Maintain confidentiality of patient and medical records.
- Ensure accurate data entry and record keeping.
- Update databases and administrative systems.
- Verify information before submission or processing.
6. Operational Support
- Support smooth branch operations and workflow management.
- Monitor administrative processes for efficiency.
- Identify potential delays and proactively address issues.
- Escalate operational concerns appropriately.
- Assist management with routine administrative reporting.
Minimum Requirements
Essential Qualification
- Grade 12 (Matric).
Experience
- 1–4 years of administrative experience.
- Experience in a healthcare, pathology, laboratory, hospital, medical practice, or medical administration environment will be advantageous.
Required Skills and Competencies
Administrative Skills
- Strong administrative abilities.
- Document management and record keeping.
- Data capturing and information management.
- Filing and organizational skills.
- Attention to detail and accuracy.
Communication Skills
- Excellent verbal communication.
- Professional written communication.
- Telephone etiquette.
- Customer service orientation.
- Ability to interact professionally with patients and healthcare professionals.
Technical Skills
- Microsoft Office proficiency.
- Computer literacy.
- Laboratory Information System (LIS) exposure (advantageous).
- Billing and payment processing knowledge.
- Database management skills.
Personal Attributes
- Professional and courteous demeanor.
- Strong organizational ability.
- Reliability and accountability.
- Ability to work under pressure.
- Time management skills.
- Problem-solving ability.
- Confidentiality and discretion.
- Teamwork and collaboration.
Key Performance Areas (KPAs)
The successful candidate will be measured on:
- Accuracy of administrative records.
- Quality of patient service delivery.
- Timely processing of documentation.
- Correct specimen administration procedures.
- Billing and payment accuracy.
- Compliance with healthcare and laboratory protocols.
- Effective communication with stakeholders.
- Maintenance of confidential information.
- Contribution to efficient branch operations.
Ideal Candidate Profile
The ideal candidate should:
- Enjoy working in a healthcare environment.
- Be highly organized and detail-oriented.
- Be comfortable interacting with patients daily.
- Maintain professionalism in sensitive situations.
- Handle confidential information responsibly.
- Work effectively in a fast-paced service environment.
- Demonstrate initiative and ownership of tasks.
Career Development Opportunities
This position can provide valuable experience and career growth opportunities in:
- Medical Administration
- Healthcare Administration
- Laboratory Administration
- Practice Management
- Hospital Administration
- Patient Services Coordination
- Medical Billing and Accounts
- Healthcare Operations Management