80 Hour Service Consultant- Nedbank
Position Details
- Job Title: 80 Hour Service Consultant
- Requisition Number: 146787
- Company: Nedbank
- Location: Bloemfontein, Free State
- Job Family: Sales and Service
- Career Stream: Client Service
- Leadership Pipeline: Manage Self: Technical (MST)
- FAIS Affected: No
- Employment Type: 80 Hour Service Consultant
- Closing Date: 13 July 2026
Job Description
The 80 Hour Service Consultant is responsible for assisting clients with banking services, promoting digital and self-service solutions, processing cash transactions, supporting ATM and self-service device functionality, and ensuring a positive client experience. The successful candidate will help clients adopt digital banking channels while maintaining high service, operational, and compliance standards.
Key Responsibilities
Client Service and Digital Support
- Welcome clients and determine their banking needs.
- Assist clients with downloading and registering digital banking applications.
- Resolve online banking login and access issues.
- Educate clients on digital banking products, features, and self-service channels.
- Assist clients with purchasing prepaid airtime, data, and other value-added services.
- Help clients obtain statements, bank cards, and other documentation through self-service devices.
- Build and maintain positive client relationships.
- Keep clients informed about the progress of their enquiries and requests.
- Identify cross-selling opportunities and refer clients to the appropriate banking specialists.
- Ensure client requests are resolved efficiently or escalated where necessary.
Cash and Transaction Processing
- Process cash deposits, withdrawals, transfers, and change requests.
- Process foreign exchange transactions in accordance with Nedbank procedures.
- Balance cash holdings and branch stock.
- Load, replenish, and balance ATMs and self-service devices.
- Perform first-line maintenance on branch banking devices.
- Prepare documentation for inter-bank transfers and courier collection.
- Ensure accurate processing of all financial transactions.
Branch Operations
- Manage customer queues and prioritise clients with special needs.
- Maintain adequate branch stock, including bank cards.
- Destroy expired banking stock according to policy.
- Support cash management and treasury procedures.
- Replenish consumables in self-service devices.
Risk and Compliance
- Follow all Nedbank security policies and operational procedures.
- Verify client identities and authenticate transactions.
- Minimise fraud and financial losses through strict compliance.
- Report and resolve discrepancies in cash holdings.
- Ensure adherence to governance, risk, and compliance requirements.
Business Performance
- Promote digital banking adoption and self-service usage.
- Deliver exceptional customer service aligned with Nedbank values.
- Support branch performance targets and service excellence goals.
- Contribute positively to team performance and continuous improvement initiatives.
Minimum Requirements
Applicants must have:
- Diploma (NQF qualification).
- Higher Certificate in Banking Services (NQF Level 5) (preferred).
- 1–2 years’ experience in:
- Retail or banking client service.
- Cash handling.
- Technology support.
- First-line problem resolution.
- Foreign exchange experience will be advantageous where applicable.
Technical Knowledge
Applicants should have knowledge of:
- Customer service principles.
- Banking products and services.
- Problem-solving techniques.
- Relationship management.
- Nedbank security policies and procedures.
- Governance, Risk, and Compliance.
- Foreign exchange (Forex) products.
Required Competencies
Customer Service
- Build customer loyalty.
- Earn customer trust through professionalism.
- Deliver service excellence.
Teamwork
- Collaborate effectively with colleagues.
- Contribute to branch and organisational goals.
Personal Effectiveness
- Strong organisational and time management skills.
- Adaptability in a fast-paced banking environment.
- Ability to work under pressure.
- High level of accountability.
- Commitment to continuous learning and development.