80 Hour Service Consultant – Nedbank
- Employer: Nedbank
- Position: 80 Hour Service Consultant
- Req ID: 147242
- Location: Preller Square, Bloemfontein, Free State
- Cluster: Personal and Private Banking — Consumer Channel
- Career Stream: Client Service
- Leadership Pipeline: Manage Self: Technical (MST)
- Job Type: Not specified
- Closing Date: 21 August 2026
Job Overview
Nedbank is looking for an 80 Hour Service Consultant to provide excellent client service while helping customers make effective use of digital and self-service banking solutions.
The successful candidate will assist clients with digital banking, cash transactions, self-service devices and general banking queries, while ensuring compliance with security and operational procedures.
Key Responsibilities
Client Engagement
- Welcome clients, establish their needs and verify required documentation.
- Educate clients on digital banking, self-service functionality and available features.
- Assist clients with downloading online applications and resolving login issues.
- Help clients use self-service devices to obtain statements, cards and other documentation.
- Assist clients with purchasing value-added services such as prepaid data and airtime.
- Address concerns regarding queues and digital devices.
- Keep clients informed about the progress of their applications and requests.
- Identify service and digital needs and facilitate suitable solutions.
- Assist clients in completing service requests online.
- Identify quality sales leads and facilitate cross-selling by referring clients to the appropriate departments.
- Build and maintain strong, long-term client relationships.
- Take ownership of client requests from start to finish and arrange alternative assistance when necessary.
- Provide knowledgeable and professional client service.
Business Operations
- Process cash transactions over the counter.
- Complete daily control checklists for teller, enquiries and foreign exchange functions.
- Balance and secure branch stock, including cards.
- Manage queues and prioritise clients with special needs.
- Destroy outdated stock as required.
- Prepare documents for inter-bank transfers and courier handovers.
- Balance and replenish cash in ATMs and other self-service devices.
- Perform first-line maintenance on devices and replenish consumables.
- Execute cash management, efficiency and recycling strategies.
- Identify and report discrepancies in cash holdings and take corrective action.
- Process deposits, withdrawals, change-for-change and transfer requests.
- Process foreign exchange requests in line with relevant procedures.
Risk and Compliance
- Manage counter and drop-safe limits according to policy.
- Prevent fraud and financial losses by following authentication procedures and mandates.
- Adhere to Nedbank’s security, governance, risk and compliance requirements.
- Ensure all transactions are processed according to applicable policies and procedures.
Minimum Requirements
Experience:
- 1–2 years’ experience in retail or banking client service, cash handling, technology-supported service or first-line problem resolution.
- 2–3 years’ experience in a customer service or client-facing role.
Qualifications:
- Diploma.
- Banking Services qualification, such as a Higher Certificate in Banking Services at NQF Level 5.
- Matric / Grade 12 / National Senior Certificate.
- A FAIS-approved qualification of at least 120 credits will be advantageous.
Technical Knowledge
Candidates should have knowledge of:
- Customer service principles
- Banking product knowledge
- Problem-solving techniques
- Relationship management
- Nedbank security policies and procedures
- Governance, risk and controls
- Foreign exchange products
- Digital and self-service banking solutions
Key Competencies
The ideal candidate should demonstrate:
- Building customer loyalty
- Earning trust
- Collaboration
- Effective work management
- Adaptability
- Stress tolerance
- Continuous learning
- Strong communication and client service skills
- Technology confidence and problem-solving ability
Nedbank Expectations
The successful candidate will be expected to:
- Act in the client’s best interests.
- Take accountability and follow through on commitments.
- Deliver excellent client service.
- Contribute to teamwork and personal development objectives.
- Support digital migration and encourage clients to use self-service and online channels.
- Help develop, retain and grow the business through positive client experiences.
Application Deadline
21 August 2026