Team Leader – Workshop (Volvo Trucks)
- Company: Volvo Group
- Division: Volvo Trucks
- Location: Harrismith
- Job Type: Professional
- Job Category: Sales & Services
- Application Closing Date: 12 March 2026
- Requisition ID: 29334
- Travel: No travel required
Company Overview
Volvo Group is a global leader in transport and infrastructure solutions, employing nearly 100,000 people worldwide. Through brands like Volvo Trucks, the company focuses on safe, efficient, and sustainable transport technologies while fostering innovation and teamwork.
Role Purpose
The Team Leader is responsible for managing workshop employees and activities to ensure departmental targets are achieved at the required levels of efficiency, productivity, and customer service.
Reporting to: Service Manager
Key Responsibilities
Workshop Operations
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Supervise daily workshop staff activities
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Allocate technicians according to production plans
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Ensure efficient work planning and execution
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Monitor job progress and provide feedback to service advisors
Performance & Financial Targets
Ensure the workshop meets or exceeds key KPIs including:
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Parts sales and Gross Profit (GP)
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Workshop sales and Gross Profit
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Materials and conversions
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Expense control (Profit & Loss management)
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Aftermarket absorption
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Operating income and margins
Staff Management
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Manage, train, and develop workshop employees
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Conduct regular performance evaluations
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Ensure full staff complement and adherence to company policies
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Maintain compensation and performance dialogue processes
Customer Satisfaction
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Drive customer-focused service delivery
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Ensure high standards of workmanship
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Address any quality or workmanship issues immediately
Workshop Control & Compliance
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Manage work-in-progress (WIP) and invoicing
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Ensure compliance with Volvo policies and procedures
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Ensure adherence to Health, Safety, and Environmental regulations (SHEQ)
Technical Oversight
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Ensure technicians follow Volvo standards
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Oversee vehicle testing, road testing, and programming
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Maintain technical literature and tools
Minimum Requirements
Qualifications
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Matric or N3
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Diesel Mechanic Trade Test
Experience
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Minimum 5 years’ experience as a Diesel Mechanic
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At least 2 years in a Team Leader or Supervisor role in a workshop environment
Key Competencies
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Leadership and people supervision
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Training and development of staff
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Strong organisational skills
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Technical diagnostic expertise
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Ability to manage productivity and performance
Additional Information
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Shortlisted candidates will undergo reference, criminal, credit, and qualification verification checks.
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Volvo Group is an affirmative action and equal opportunity employer, and encourages people with disabilities to apply.