External Sales and Service Advisor OBR x1
Job Details
- Position: External Sales and Service Advisor OBR (Talent Pool)
- Company: FirstRand / FNB
- Location: Bloemfontein
- Job Requisition ID: R48778
- Employment Type: Not specified
- Closing Date: 14 August 2026
- Job Category: Banking / Sales / Financial Services
Job Overview
FNB is looking for an External Sales and Service Advisor to join its talent pool in Bloemfontein. The successful candidate will be responsible for executing sales activities within an allocated area, achieving set targets and building strong client relationships through consistent engagement and excellent service.
The role is suited to a target-driven individual with an interest in financial services, customer acquisition and relationship management.
Key Responsibilities
Sales & Business Development
- Execute appropriate sales processes to achieve sales targets.
- Identify opportunities to increase sales revenue and grow the organisational client base.
- Manage the sales pipeline effectively and maintain an acceptable cost-of-sales ratio.
- Maximise cross-selling opportunities.
- Sell packaged financial solutions that meet clients’ needs.
- Assist with retaining existing customers and converting unbanked customers.
- Drive the adoption of digital and self-service banking options.
- Maintain up-to-date knowledge of approved FirstRand products, application procedures and fulfilment processes.
Customer Service
- Build and maintain strong client relationships.
- Deliver consistent, high-quality customer service.
- Meet established quality standards and service levels.
- Identify opportunities to improve service delivery and customer experience.
- Ensure accurate and timely completion of customer-related activities.
Administration & Reporting
- Complete relevant administration and reporting.
- Ensure customer and business information is accurately captured and updated.
- Meet required turnaround times.
- Maintain operational efficiency through effective processes and procedures.
Compliance & Risk
- Work in accordance with FNB’s organisational values and code of ethics.
- Comply with governance, compliance and regulatory requirements.
- Identify and escalate potential risks and problems.
- Follow company policies, procedures and predefined quality standards.
- Maintain accurate work in line with governance and compliance requirements.
Teamwork & Stakeholder Management
- Build and maintain effective stakeholder relationships.
- Contribute positively to teamwork and an inclusive working environment.
- Use company resources responsibly to support cost efficiency.
Minimum Requirements
Applicants must have:
- A FSCA-recognised FAIS-relevant NQF Level 5 qualification or higher.
- A completed First Level Regulatory Examination.
Ideal Candidate
The ideal candidate should be:
- Sales and target driven.
- Customer-focused and relationship-oriented.
- Confident in selling financial solutions.
- Able to identify and pursue new business opportunities.
- Strong in communication and stakeholder engagement.
- Accurate and organised.
- Comfortable working within regulatory and compliance requirements.
- Able to work independently while contributing to a team.
- Adaptable and willing to embrace digital banking solutions.
- Focused on delivering consistent, high-quality results.