Operations Manager: Commercial- Fidelity ADT x1
Job Overview
- Position: Operations Manager: Commercial
- Company: Fidelity Services Group
- Division: Fidelity ADT
- Business Unit: FADT – Free State
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Industry: Security and Investigations
- Job Level: Mid-Senior
- Posted Date: 6 July 2026
Job Description
The Operations Manager: Commercial is responsible for leading and managing the Commercial business across all business verticals. The role focuses on achieving revenue growth, ensuring excellent service delivery, managing client relationships, overseeing operational performance, and driving business strategy. The successful candidate will also be responsible for profit and loss management, contract performance, and leading technical and operational teams.
Key Responsibilities
Business and Financial Management
- Achieve revenue and budget targets.
- Manage regional and national Profit and Loss (P&L) across business verticals.
- Drive business growth and profitability.
- Achieve targeted Operating Income (OI) contribution.
- Implement business strategies to support organisational objectives.
Service Delivery
- Ensure service delivery meets Key Performance Indicators (KPIs).
- Manage Service Level Agreements (SLAs) and minimise penalties.
- Monitor operational performance and continuous improvement.
Client Relationship Management
- Develop and maintain strong relationships with key commercial clients.
- Manage contract performance and customer expectations.
- Resolve escalated customer complaints effectively.
Team Leadership
- Lead and develop commercial services teams.
- Manage:
- Technical teams
- Technical Coordinators
- Administrative staff
- Recruit, train, and build high-performing teams.
- Promote employee development and empowerment.
Operational Management
- Oversee stock management.
- Manage company assets where required.
- Control travel and operational costs while maintaining service standards.
- Work collaboratively with internal departments to improve operational efficiency.
Minimum Requirements
Applicants must have:
- A University Degree (minimum requirement).
- Technical experience in Security Technology.
- At least 5 years of functional experience.
- At least 5 years of managerial experience.
- Strong operational management and team development experience.
- Business development experience.
- Proven ability to achieve results and meet commitments.
- Strong customer service focus.
- Excellent verbal and written communication skills.
- Good understanding of:
- Business processes
- Business finance
- Commercial operations
- Strong business and financial acumen.
Required Skills and Competencies
Successful candidates should demonstrate:
Business Skills
- Business acumen.
- Strategic thinking.
- Financial management.
- Operational planning.
- Business development.
- Results-driven approach.
Leadership Skills
- Team leadership and people management.
- Staff development and coaching.
- Decision-making ability.
- Managerial courage.
- Ability to empower team members.
Communication Skills
- Excellent verbal and written communication.
- Presentation skills.
- Negotiation skills.
- Conflict management.
- Relationship-building skills.
Personal Attributes
- Customer-focused mindset.
- Commitment to continuous improvement.
- Objective and innovative thinking.
- Strong interpersonal skills.
- Ability to work collaboratively across departments.
Key Performance Areas (KPAs)
The successful candidate will be responsible for achieving:
- Revenue targets.
- Budget and cost management.
- Regional and national P&L performance.
- Business growth targets.
- Operating Income (OI) targets.
- SLA compliance.
- Service delivery KPIs.
- Client satisfaction.
- Operational efficiency.
- Team performance and development.
Employment Equity
- Preference will be given to existing employees where appropriate.
- Historically Disadvantaged Candidates are encouraged to apply.
- Black Female Candidates will receive priority in line with the company’s transformation policy, provided they meet the required criteria.
- Fidelity Services Group is committed to fair employment practices, business ethics, and the continuous development of its employees.