Reception Administrator – Patient Administration x1
Job Details
- Job Title: Reception Administrator – Patient Administration
- Company: Mediclinic Southern Africa
- Hospital: Mediclinic Hoogland
- Location: Bethlehem, Free State, South Africa
- Employment Type: Permanent
- Workplace Type: On-site
- Number of Positions: 1
- Reference Number: 74516
- Closing Date: 15 October 2026
Job Description
Mediclinic Hoogland is looking for a Reception Administrator – Patient Administration to assist patients with admissions and discharges while providing professional and efficient administrative support.
The successful candidate will be responsible for ensuring that admissions, pre-admissions and bookings are accurately captured and processed according to established procedures. The role also focuses on preventing operational and financial risks, maintaining patient confidentiality and ensuring a smooth discharge process.
Key Responsibilities
- Capture and process patient admissions, including pre-admissions and bookings, according to procedures.
- Assist patients professionally throughout the admission and discharge processes.
- Ensure that discharge procedures are completed in accordance with the Patient Administration Manual.
- Identify and prevent potential financial and operational risks.
- Adhere to patient administration policies, procedures and internal controls.
- Maintain strict patient confidentiality at all times.
- Assist with bed functions and bed allocation processes.
- Prepare patient administration requirements for the following day.
- Handle patient-related cash and administrative processes accurately.
- Identify issues involving blacklisted patients, bed overrides and other potential financial risks.
- Assist with patient administration processes using the AS400 system.
- Follow emergency and major incident protocols when required.
Requirements
Education
- Essential: Grade 12 or equivalent.
- Desired: No additional qualification specified.
Experience
- Essential: No previous experience required.
- Advantageous: Reception administration experience.
- Experience working in a private healthcare facility will be advantageous.
Skills and Knowledge
Candidates should have knowledge or understanding of:
- Debtpack Enquiry application for checking outstanding amounts and blacklisted patients.
- Patient admissions, bed functions, next-day preparation and discharge processes.
- Anatomy and medical terminology.
- Hospital switchboard systems.
- Patient Administration policies and procedures.
- Patient confidentiality and cash-handling procedures.
- Blacklisted patient and bed override processes.
- Patient administration programmes on the AS400 system.
- Microsoft Office and general computer applications.
- ICD and CPT codes.
- Medical aid schemes and the private healthcare environment.
- Workmen’s Compensation Act (WCA) processes, procedures and policies.
- Emergency and Major Incident Protocols, including fire, floods and robbery.
- Identifying potential financial risks, including blacklisted patients and the handling of patient valuables.
Key Competencies
- Excellent communication and interpersonal skills.
- Professional and patient-focused approach.
- Strong administrative and organisational skills.
- Attention to detail and accuracy.
- Ability to maintain confidentiality.
- Ability to follow policies and procedures.
- Risk awareness and sound judgement.
- Ability to work effectively in a healthcare environment.
- Good computer literacy.