Hands & Feet Network Support Engineer (Freelance) x1
- Job Title: Hands & Feet Network Support Engineer (Freelance)
- Job Type: Freelance / Contract
- Industry: IT Services
- Location: Bloemfontein
- Work Experience Required: 1–3 Years
- Date Opened: 11 February 2026
Job Overview
This is a freelance IT field-support role providing onsite “Hands & Feet” technical assistance to a Remote Support Team.
The position focuses on physical support tasks for network infrastructure, enabling remote engineers to troubleshoot and resolve technical issues without being onsite.
The role requires:
Basic networking knowledge
Ability to follow detailed remote instructions
Physical work in server rooms/network racks
Availability for onsite visits when required
Job Description
1. Hands & Feet (H&F) Support
Provide physical onsite assistance for remote troubleshooting
Connect to network devices (switches/routers/firewalls) via console
Open racks and locate equipment as instructed
Perform power cycling when directed
Provide visual verification (LED status, link status, alarms, cabling condition)
2. Network Hands & Feet Responsibilities
The engineer must be able to:
Identify network devices and ports
Recognise power supplies, uplinks, and patch panel layouts
Follow step-by-step remote instructions accurately
Perform basic checks such as:
Checking link lights
Verifying port mapping
Reseating cables
Verifying labels
3. Rack & Stack
Rack mount and unmount network devices
Patch and neatly dress cables
Coordinate with remote engineers for installation verification
4. Basic Configuration (Only as Instructed)
Connect console and enable remote access
Execute approved copy-and-paste command steps
Apply basic configuration (e.g., management IP/VLAN) only when explicitly approved
Requirements
Certifications
Working at Heights Training Certificate
Medical Fitness Certificate
Experience
1–3 years in IT/network support
Basic understanding of networking equipment
Required Tools (You Must Have Your Own)
Laptop (Windows/macOS) with admin rights
Terminal tools (PuTTY, Teams, AnyDesk, etc.)
Console cable (RJ45-to-USB/Serial + adapters)
2 x 5m spare patch cables
Screwdriver kit (Phillips/Flathead/Torx)
Basic cable tester
Crimping tool and cutter
RJ45 connectors
Labelling machine
What This Role Is Suitable For
This position is ideal for:
Junior Network Technicians
Freelance IT Field Engineers
IT Support Technicians looking for flexible contract work
Candidates building experience toward CCNA-level roles