Duty Room Operator- University of the Free State x4
Position Details
- Job Title: Duty Room Operator (Post Level 17)
- Job ID: 6531
- Number of Positions: 4
- Institution: University of the Free State (UFS)
- Division: Deputy Vice-Chancellor: People and Operations
- Department: Protection Services
- Campus: South Campus
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Occupational Level: Unskilled
- Starting Date: 1 September 2026
- Closing Date: 17 July 2026
Job Description
The Duty Room Operator is responsible for supporting campus security operations by monitoring communication systems, responding to emergency calls, recording incidents, handling enquiries, coordinating with law enforcement agencies, and ensuring the secure management of keys and security-related information.
Key Responsibilities
Incident and Communication Management
- Receive and respond to walk-in visitors and telephone enquiries.
- Capture and update information on the Crime Incident Information System (CIIMS).
- Escalate incidents to relevant departments when required.
- Respond promptly to two-way radio communications.
- Activate emergency response personnel during emergency situations.
- Contact law enforcement agencies when necessary.
Security Operations
- Remain alert and continuously monitor two-way radio communications.
- Handle and safeguard keys used for opening and closing buildings.
- Assist with general security operations as required.
- Provide statements for internal investigations and criminal justice processes.
Administrative Duties
- Certify documents.
- Maintain accurate incident records.
- Ensure security information is properly documented and updated.
Minimum Requirements
Applicants must have:
- Grade 12 (NQF Level 4).
- Valid PSIRA Grade B Certificate.
- Minimum of one (1) year’s relevant work experience.
Recommended Qualifications and Experience
Preference will be given to candidates with:
- Valid South African driver’s licence (Code 8).
- Experience working within a Higher Education environment.
- Certificate in Customer Service.
Required Competencies
Results Orientation
- Reliable, responsible, and dependable.
- Ability to remain calm under pressure.
Strategic Thinking
- Ability to manage multiple tasks simultaneously.
- Strong attention to detail and organisational skills.
Business Acumen
- Ability to follow policies and procedures.
- Proficiency in Microsoft Office.
Leadership
- Self-motivated with a positive attitude.
- Strong teamwork and cooperation skills.
Relationship Building
- Good interpersonal and communication skills.
- Ability to work effectively with students, staff, visitors, and external stakeholders.
Salary
Annual remuneration package (including benefits):
- R127,080.97 per annum
Salary will be determined based on the available budget, qualifications, and relevant experience.
Employee Benefits
Eligible employees may receive:
- Pension scheme
- Medical aid scheme
- Group life insurance
- Housing allowance
- Annual leave and sick leave
- Service bonus
- Study benefits
(Benefits are subject to University policies and conditions.)
Required Application Documents
Applicants must submit:
- Detailed Curriculum Vitae (CV).
- South African ID or passport (for foreign nationals).
- Grade 12 certificate.
- Valid PSIRA Grade B Certificate.
- Confirmation of employment from the current or most recent employer (external applicants only).
Incomplete applications will not be considered.