Donor Care Officer- South African National Blood Service x1
Job Details
- Company: South African National Blood Service (SANBS)
- Job Title: Donor Care Officer
- Listing Reference: sanbs_003479
- Location: Welkom Thabong, Free State
- Business Unit: Welkom Mobile
- Industry: Health & Fitness
- Job Category: Nursing Staff
- Employment Type: Permanent
- Remuneration: R502,542 per annum
- Employment Equity: No
- Closing Date: 14 October 2026
Job Description
The Donor Care Officer is responsible for collecting safe, quality blood and blood products in line with SANBS standards and assigned targets for fixed and mobile blood drives.
The role involves donor registration and assessment, phlebotomy, donor education and care, emergency assistance, documentation, stock and equipment management, stakeholder relations and compliance with SANBS policies, procedures and safety standards.
Key Responsibilities
Financial & Resource Management
- Manage the cost per unit for whole blood and specialised collections.
- Prepare, pack and load consumables according to blood-drive and donor-centre targets.
- Maintain and validate equipment and ensure repairs are addressed promptly.
- Monitor consumable usage and report significant increases or decreases.
- Report discrepancies in consumable stock deliveries to the Clinic Supervisor.
Donor & Stakeholder Care
- Manage stakeholder relationships at blood drives and donor centres.
- Welcome donors and assist them with the registration process.
- Direct donors to relevant registration and assessment areas.
- Ensure donors read required information before medical assessment.
- Assist donors with completing donor forms and resolving queries.
- Address or report donor complaints to the person in charge.
- Ensure donor needs and priorities are understood and addressed.
- Coach team members on customer service and complaint resolution.
Blood Collection & Clinical Processes
- Collect whole blood and/or apheresis units according to assigned targets.
- Assist with packing and off-loading vehicles at blood-drive venues.
- Help set up blood-drive venues before donors arrive.
- Complete donor documentation and assessment procedures according to SOPs.
- Assist with donor identification and registration.
- Check donor forms for completeness.
- Assist with recruiting and booking whole-blood and specialised donors.
- Conduct basic physical checks according to SANBS procedures.
- Capture and document donor assessment results.
- Immediately report irregularities to the Clinic Supervisor or designated deputy.
- Conduct confidential risk-behaviour interviews with potential donors.
- Educate donors about high-risk behaviours.
- Prepare blood packs and collection scales to ensure the correct blood volume is collected.
- Perform phlebotomy according to relevant SOPs.
- Provide donor care, refreshments and education during donation.
- Initiate First Aid or CPR during emergencies with assistance from the person in charge or SANBS Medical Lead Consultant.
- Complete all post-donation documentation and required reports.
- Provide appropriate post-donation care and advice.
Learning & Development
- Perform Clinic Supervisor duties when required by operational needs.
- Participate in monthly staff meetings.
- Assist with identifying training needs within the unit.
- Support staff competency through observation and adherence to policies and procedures.
- Complete relevant CPD activities and portfolios of evidence.
Governance, Safety & Compliance
- Maintain up-to-date staff and equipment files.
- Ensure relevant SANBS policies and procedures are implemented.
- Follow SHEQ and operational policies and procedures.
- Ensure medical waste is disposed of correctly according to SOPs.
- Maintain a safe working environment and ensure safety procedures are followed.
Requirements
Education
- Diploma or Degree in General Nursing Sciences.
- Valid Code B or EB manual driver’s licence.
Experience
- Minimum 2 years’ experience as a Registered Professional Nurse.
Knowledge & Skills
- Knowledge of relevant SANBS policies and procedures.
- Understanding of the Standards of Practice for Blood Transfusion in South Africa.
- Knowledge of blood collection and donor-care procedures.
- Strong communication and customer-service skills.
- Ability to work effectively within a clinical team.
- Ability to follow strict clinical, safety and operational procedures.
- Good documentation and administrative skills.
- Ability to respond appropriately to emergencies and donor-care needs.