Customer Support Specialist (English Speaking) X1
Job Overview / Description
- Position Title: Customer Support Specialist (English Speaking)
- Location: Remote
- Company: Neo Group (on behalf of their iGaming partner)
- Employment Type: Full-Time | Remote
- Experience Level: Entry to Intermediate (Customer Support experience preferred)
Job Purpose:
To deliver exceptional customer service via chat and email, resolving issues efficiently and professionally while contributing to continuous service improvement within the iGaming industry.
Key Responsibilities:
Respond promptly and professionally to customer queries via chat and email
Handle customer complaints and resolve conflicts with empathy and a solution-focused mindset
Maintain accurate records of all interactions and transactions
Ensure a high level of customer satisfaction by communicating clearly and courteously
Identify and suggest opportunities for service and process improvement
Collaborate with the wider support and operations team to uphold service excellence
Minimum Requirements:
Previous experience in customer support or similar customer-facing role
Fluent English – excellent written and verbal communication skills
Strong problem-solving and conflict resolution abilities
Customer-centric attitude with patience, empathy, and professionalism
Ability to multitask and perform well in a fast-paced and dynamic environment
What They Offer:
Be part of a new brand launch and contribute to shaping the future of the iGaming sector
Work in a vibrant international team across 8 global locations with over 40 nationalities
A remote work setup with a culture of innovation, passion, and growth
Opportunities for career development and personal growth within a scaling global organization
About Neo Group:
Neo Group is a global company partnering with innovative and fast-growing brands in iGaming. With a focus on diversity, professionalism, and hyper-growth, Neo Group connects talented individuals to roles that help shape the future of the digital entertainment industry.