Branch Manager- Sanlam Group (Phuthaditjhaba,Free State) x1
Job Details
- Company: Sanlam Developing Markets (SDM) – Sanlam Group
- Position: Branch Manager
- Location: Phuthaditjhaba, Free State
- Employment Type: Full Time
- Industry: Financial Services / Insurance
- Posted: 28 September 2026
Company Overview
Sanlam Developing Markets (SDM), a wholly owned subsidiary of Sanlam Life Limited, is a financial services provider serving the South African entry-level and emerging middle market.
SDM provides accessible financial solutions including funeral insurance, education savings, life cover and personal accident plans. The business operates within Sanlam’s SA Retail Mass cluster, focusing on retail products and group schemes.
Job Overview
The Branch Manager will be responsible for growing the branch’s customer base and revenue by developing and implementing the retail branch strategy.
The successful candidate will lead Sales Consultants, drive sales and service performance, maintain strong stakeholder relationships and ensure that branch operations comply with relevant regulatory, quality and risk-management requirements.
Key Responsibilities
Branch Strategy and Sales
- Develop and oversee the execution of the retail branch strategy.
- Grow the customer base and branch revenue.
- Guide and coordinate Sales Consultants in achieving branch goals and objectives.
- Ensure consistent delivery of retail branch sales targets.
- Develop business plans and conduct monthly sales and service planning.
- Monitor and report on branch sales and service activities.
Customer Service
- Establish and maintain a strong service-delivery culture.
- Create an environment that supports an optimal client experience.
- Identify opportunities to improve customer engagement and service delivery.
Branch Operations
- Take responsibility for the successful day-to-day management and maintenance of the branch.
- Ensure operational activities are aligned with business objectives.
- Monitor compliance, quality standards and risk-management requirements.
- Identify opportunities to improve operational processes.
People Management
- Lead, motivate and manage Sales Consultants and other direct reports.
- Manage talent, performance, individual development and employee growth.
- Support capacity management and leave allocation.
- Address employee grievances and other people-related matters in collaboration with HR.
Stakeholder Management
- Identify key internal and external stakeholders.
- Build and maintain relationships with Area Managers, Business Owners, activation sites and community forums.
- Develop effective engagement strategies to support business growth and branch objectives.
Minimum Requirements
- Matric / Grade 12.
- RE1 and RE5 regulatory examinations.
- 120 Wealth Management credits or a tertiary qualification recognised by the FSCA.
- Current annual Class of Business accreditation.
- Compliance with current and previous CPD cycles.
- Minimum 5 years of recent industry experience, including at least 3 years in a leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge and Skills
- Sales tactics and approaches.
- Stakeholder engagement and relationship management.
- Customer service and customer engagement.
- Relevant regulatory frameworks, policies and standards.
- Knowledge of Sanlam insurance products would be advantageous.
- People management principles and practices.
- Business acumen.
- Computer literacy.
- Data analysis and data visualisation.
- Project management.
- Critical thinking and problem-solving.
- Strong verbal and written communication.
- Team leadership and motivation.
- Target-driven approach.
- Strong organisational skills.
- Adaptability and willingness to learn.
- Resilience and openness to change.
Core Competencies
The role requires demonstrated capability in:
- Customer Focus
- Drives Results
- Collaboration
- Cultivating Innovation
- Resilience
- Interpersonal Effectiveness
- Decision Making
- Work Direction
- Process Optimisation