Agent: Customer Service – Europcar | Bloemfontein Airport
- Company: Motus Corporation – Europcar
- Position: Agent: Customer Service
- Reference: REF20148
- Division: Rental
- Business Unit: Europcar
- Location: Bloemfontein Airport, Free State
- Employment Type: Permanent
- Experience Level: Associate
- Functional Area: Customer Service
- Posted: 17 August 2026
- Closing Date: 24 August 2026
Job Overview
Europcar Car Rental is looking for a Customer Service Agent to join its Bloemfontein Airport branch.
The successful candidate will support the branch in achieving its targets by delivering efficient, professional and customer-focused service. The role is ideal for someone who enjoys working with people, performs well under pressure and wants to build a career in a fast-paced customer service environment.
The successful applicant will handle rental transactions, reservations, customer queries, administrative duties and vehicle-related processes while ensuring company quality and service standards are maintained.
Key Responsibilities
- Handle customer check-in and check-out rental transactions according to company procedures.
- Make, amend, cancel and monitor customer reservations.
- Provide professional and efficient customer service.
- Respond to and resolve customer queries.
- Perform various administrative and office duties.
- Capture fuel, VRVs, non-revs and other relevant rental information.
- Follow up on overdue rentals.
- Handle scanning and partial billing.
- Assist with fleet movement control.
- Complete claims reports.
- Manage rental deposits.
- Receive, record and manage customer lost-property recoveries from vehicles.
- Maintain the security and quality of company vehicles and property.
- Identify and report expired licences and vehicles due for servicing.
- Report any issues that do not meet company quality standards.
- Maintain good housekeeping and cleanliness at the branch.
- Perform additional duties as required.
Minimum Requirements
Experience:
- At least 2 years’ front-office or customer-service experience.
Qualification:
- NQF Level 4, such as Matric or equivalent.
Other Requirements:
- Code 8 driver’s licence.
- At least 2 years’ driving experience.
- Computer literate.
- Willingness to work overtime, shifts and weekends when required.
Key Skills & Competencies
- Excellent verbal and written English communication.
- Strong interpersonal skills.
- Professional and articulate communication.
- Customer-focused approach.
- Ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations.
- Counter-selling skills.
- Ability to work effectively under pressure.
- Strong time-management skills.
- Sense of urgency and commitment.
- High level of accuracy and attention to detail.
- Ability to work effectively with people from different cultures and backgrounds.
- Strong teamwork abilities.
Personal Attributes
The ideal candidate should be:
- Committed and dependable.
- Professional, neat and well presented.
- Highly resilient when dealing with pressure, long hours or customer conflict.
- Energetic and self-motivated.
- Flexible and willing to assist when unexpected situations arise.
- Driven to achieve both individual and team goals.
- Trustworthy and responsible.
- Honest and committed to maintaining integrity in all business dealings.
What the Role Offers
This position provides an opportunity for someone with customer-service experience to develop a career within the car rental and mobility industry. The role offers exposure to customer relations, reservations, rental administration, fleet operations and branch performance.
Closing Date
24 August 2026