Waitron- Sun International – Windmill Casino x12
Job Details
Job Title: Waitron
Company: Sun International – Windmill Casino
Location: Bloemfontein, Free State
Job Reference Number: 12
Department: Food & Beverage – Management
Industry: Hotel, Catering, Hospitality, and Leisure
Employment Type: Permanent
Number of Positions: 12
Salary: Market-related
Date Posted: 8 October 2026
Closing Date: Not specified in the provided advert
Job Overview
Windmill Casino, part of Sun International, is seeking 12 Waitrons to join its Food and Beverage team. Successful candidates will be responsible for delivering exceptional food and beverage services to guests in restaurants, banqueting facilities, and on the casino floor.
The ideal candidates should have previous waiter or barman experience, strong customer service skills, and the ability to maintain high standards of cleanliness, professionalism, and service in a hospitality environment.
Key Responsibilities
Prepare tables, place settings, and service stations before operations begin.
Set up and dismantle function and banqueting areas according to event requirements.
Maintain the cleanliness and appearance of assigned sections and service areas.
Identify and report faulty equipment, operational issues, and irregularities.
Comply with health, safety, hygiene, and environmental regulations.
Handle and store operating equipment correctly and safely.
Participate in stocktaking and report discrepancies.
Keep up to date with menu items, food products, beverages, and service trends.
Follow all Food and Beverage standard operating procedures.
Take guest orders accurately and enter them into the ordering system.
Explain menu items and recommend suitable food and beverage options.
Communicate special guest requests to kitchen staff professionally.
Serve food and beverages according to company standards.
Respond promptly to guest needs and requests.
Clear tables after guests have finished their meals.
Present bills and process payments where required.
Perform cash-ups at the end of service where applicable.
Promote special offers and upsell menu items and beverages.
Welcome guests warmly and maintain a friendly, professional attitude.
Provide solutions to customer queries and service concerns.
Recognise guest preferences and help create a positive dining experience.
Inform guests about casino facilities, products, reward programmes, and current promotions.
Handle complaints, requests, and suggestions, escalating matters when necessary.
Job Requirements
Qualifications
Grade 12 (Matric) is preferred.
Relevant work experience may be considered.
Experience
– At least 2 years of previous experience as a Waiter or Barman.
Skills and Competencies
Behavioural Competencies
Strong customer service and market awareness.
Ability to respond positively to customer feedback.
Accountability and ownership of responsibilities.
Ability to resolve customer problems from beginning to end.
Commitment to continuous improvement and transparency.
Good communication and interpersonal skills.
Teamwork and collaboration.
Professionalism and a customer-focused approach.
Technical Competencies
Food and beverage product knowledge.
Food service and beverage service skills.
Proper use and care of operating equipment.
Upselling and promotional selling skills.
Basic computer literacy.
Cashiering and payment-processing skills.
Effective communication skills.