Universal Advisor – Alternative Channels (Part-Time)
- Company: First National Bank (FNB)
- Group: FirstRand Group
- Location: Bloemfontein
- Job Requisition ID: R47087
- Contract Type: 12-Month Fixed Term Contract
- Closing Date: 5 March 2026
Job Overview
FNB is seeking a Universal Advisor – Alternative Channels to provide a positive customer experience within FNB Points of Presence (POP), specifically under the Pick ‘n Pay Initiative.
This role focuses on assisting customers with transactional needs, promoting digital and self-service banking channels, and identifying sales opportunities while ensuring compliance with banking regulations and internal policies.
Key Responsibilities
Customer Service & Relationship Management
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Build and maintain strong client relationships
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Deliver a helpful, sensitive, and solution-driven customer experience
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Communicate processes and requirements clearly and simply
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Show empathy and professionalism in all interactions
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Act as a brand ambassador by living the promise: “How can we help you?”
Digital Channel Support
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Guide customers toward appropriate eChannels and Self-Service platforms
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Educate clients on suitable banking platforms aligned to their needs
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Promote digital adoption confidently
Sales & Performance
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Identify sales opportunities and grow customer portfolios
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Analyse customer data to recommend tailored financial solutions
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Achieve sales targets through contextual and integrated solutions
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Take accountability for own performance and development
Compliance & Process Adherence
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Follow banking policies and procedures strictly
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Maintain high levels of accuracy and attention to detail
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Operate ethically in a regulated financial environment
Qualifications & Experience
Minimum:
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Grade 12 / NQF Level 4
Preferred:
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NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field (FAIS recognised)
Experience:
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1–3 years in customer-facing roles
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Experience in financial services, service delivery, or client support
Key Skills & Competencies
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Strong communication and interpersonal skills
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Persuasive selling ability
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Confidence in promoting digital banking
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Customer-centric mindset
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Organising and time-management skills
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Problem-solving ability
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Agile and adaptable
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Results-driven attitude
What You’ll Gain
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Experience in a leading South African bank
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Exposure to digital and alternative banking channels
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Personal and professional growth opportunities
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A dynamic and challenging work environment
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Opportunity to make impact in the local market
Employment Equity
Appointments will be made in line with the Employment Equity Plan of FirstRand Group. The bank supports recruitment and advancement of individuals with disabilities.