Branch Host – Hammanskraal (Sanlam)
- Position:
- Branch Host – Hammanskraal
- Company: Sanlam Developing Markets (SDM)
- Location: Bloemfontein, Free State (Hammanskraal branch)
- Type: Permanent
- Industry: Financial Services / Insurance
- Posted by: Sanlam Group
Job Purpose
The Branch Host provides frontline client service and administrative support within a Sanlam Retail Mass (SRM) branch.
You’ll ensure that every client visiting the branch has a positive, professional, and efficient experience — assisting them promptly and supporting the Branch Manager with admin functions.
Key Responsibilities
Manage branch reception and act as the first point of contact for clients.
Ensure all visitors and clients are welcomed, attended to, and referred appropriately.
Support the Branch Manager with general office administration.
Handle client service inquiries and ensure excellent communication between clients and staff.
Maintain office systems, records, and correspondence efficiently.
Uphold Sanlam’s client service standards and brand values.
Qualifications & Experience
Minimum Requirements:
Matric (Grade 12)
1–2 years’ experience in an office coordination, clerical, or administrative role
Preferred:
Experience in an insurance branch or financial services environment
Client-facing or customer service experience
Skills & Competencies
- Proficient in Microsoft Office (especially Outlook)
- Excellent verbal and written communication
- Strong customer service orientation
- Good organizational and typing skills
- Ability to handle difficult clients and manage conflict professionally
- Adaptable, professional, and open to continuous learning
Personal Attributes
Communicates effectively
Self-aware and professional
Plans and organizes efficiently
Focused on delivering results
Resilient and collaborative
Customer-focused and service-driven
Why Join Sanlam
Competitive salary and incentives
Comprehensive benefits package
Career advancement opportunities within a respected financial group
Supportive and collaborative work culture
Continuous training and professional development
Commitment to Transformation
Sanlam is committed to employment equity, diversity, and inclusion, ensuring a fair and empowering workplace that reflects South Africa’s diversity.
Applications from EE candidates are strongly encouraged.
About Sanlam Developing Markets (SDM)
Sanlam Developing Markets is a wholly-owned subsidiary of Sanlam Life Limited, part of the Sanlam Life and Savings cluster.
It focuses on the entry-level and emerging middle market, offering affordable financial products including:
Funeral insurance
Life cover
Education savings
Personal accident plans
The division’s goal is to provide accessible financial solutions and excellent client service within the Sanlam Group’s inclusive, growth-focused culture.
Next Steps
Shortlisting will begin after the application closing date. The duration of the recruitment process depends on candidate progress and hiring manager availability.