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    Assistant Store Manager – Clicks Bothaville X1

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    Assistant Store Manager

    Assistant Store Manager – Clicks Bothaville X1

    Job Details

    • Position: Assistant Store Manager

    • Company: Clicks Group

    • Location: Bothaville, Free State

    • Industry: FMCG & Supply Management

    • Job Category: FMCG / Retail / Wholesale / Supply Chain

    • Contract: Permanent

    • Remuneration: Market Related

    • EE Position: Yes

    • Listing Reference: click_023513

    • Apply By: 11 February 2026

    Job Overview

    The Assistant Store Manager supports the Store Manager in ensuring efficient store operations, driving sales, building customer loyalty, and maintaining high service standards. This role is responsible for day-to-day store management, staff supervision, operational control, and delivering the brand promise through exceptional customer service and merchandising.

    This position is ideal for someone with retail/FMCG experience who is ready to step into a leadership role and help drive performance across the store.

    Job Description

    Sales & Financial Performance

    • Support the Store Manager in achieving financial targets

    • Drive sales through promotional execution, upselling, and cross-selling

    • Ensure monthly sales and profit targets are met

    Operational Management

    • Execute operational activities including expenses, stock management, shrinkage control, housekeeping, and administration

    • Ensure compliance with company procedures and operational standards

    Merchandising & Visual Standards

    • Ensure in-store visual merchandising and promotional standards are consistently met

    • Maintain store appearance aligned with Clicks brand image

    Staff Supervision & Leadership

    • Support the Store Manager in motivating and managing staff performance

    • Provide leadership and direction in the Store Manager’s absence

    • Assist with staff scheduling in line with labour policy

    Customer Service & Loyalty

    • Implement customer service initiatives that improve customer experience

    • Drive customer loyalty and Clicks Clubcard participation targets

    • Promote a customer-first culture

    Administration & HR Compliance

    • Ensure weekly time and attendance records and employee documentation are complete and submitted to HR

    • Manage administrative tasks efficiently

    Brand Values & Culture

    • Promote and drive Clicks values and customer service standards

    • Support a high-performance store culture

    Minimum Requirements

    Education & Experience

    • Essential: Grade 12 (Maths 50% and English 50%)

    • Essential: Relevant Retail/Business Management qualification (External applicants)

    • Desirable: Degree in Retail/Business Management

    • Minimum 1 year experience in assistant store management or completion of Clicks Trainee Store Management Programme

    • Financial management experience (budgets, P&L, financial ratios)

    Knowledge & Skills Required

    • Financial management principles

    • Retail/FMCG merchandising and promotions

    • Stock, cost, risk, and compliance management

    • Customer service excellence

    • Labour legislation and IR practices

    • People management and competency-based interviewing

    • Numeracy and results-driven mindset

    • Planning, organising, and problem-solving

    • Strong communication and computer literacy

    Essential Competencies

    • Following instructions and procedures

    • Planning and organising

    • Delivering results and meeting customer expectations

    • Working with people

    • Analysing

    • Leading and supervising

    • Entrepreneurial and commercial thinking

    • Coping with pressure and setbacks

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