Senior Assistant Officer: (Post Level 12)
Job Details
- Job Title: Senior Assistant Officer: Appeals and General Administration (Post Level 12)
- Job ID: 6344
- Organizational Unit: University of the Free State
Vice-Chancellor and Principal → Top Management - Contract Type: Permanent
- Occupational Level: Semi-Skilled
- Location: Bloemfontein Campus, Free State, South Africa
- Closing Date: 2 February 2026
- Assumption of Duties: As soon as possible
Job Overview / Description
The University of the Free State (UFS) is seeking a highly organised and detail-oriented Senior Assistant Officer to join the Office of the Deputy Vice-Chancellor: Academic. This role is responsible for managing academic appeal processes, ensuring administrative efficiency, supporting strategic projects, and assisting with general office administration.
The successful candidate will be responsible for handling academic appeal documentation, monitoring the appeal email platform, attending tribunal meetings, drafting communication, compiling reports, and liaising with various university departments and students. The role requires strong communication skills, confidentiality, administrative competence, and the ability to work under pressure.
Key Responsibilities
Appeals Administration
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Liaise with Teaching & Learning Managers to ensure timely submission of appeals
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Manage and monitor the academic appeals email platform
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Attend URRT (University Readmissions Review Tribunal) meetings and record decisions
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Draft letters communicating appeal outcomes to students
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Submit appeal documentation to Meeting Administration
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Inform the Registrar’s Office of appeal outcomes
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Compile and submit annual appeals report
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Liaise with faculties for required data
Strategic Project Support
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Assist the Deputy Vice-Chancellor with strategic projects
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Support with compiling reports and gathering information
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Liaise with internal structures on behalf of the office
General Administration Support
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Provide admin support to the Office Manager when required
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Arrange meetings, logistics, and office-related events
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Handle enquiries and respond to students, staff, and external stakeholders
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Manage general office communication and support tasks
Job Requirements
Qualifications
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Bachelor’s degree (NQF Level 7) in:
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Social Sciences (BSocSc)
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Commerce (BCom)
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Administration (BAdmin)
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Related fields
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Experience
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Minimum of 1 year relevant experience in university administration
Recommendations (Advantageous)
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Honours degree (NQF Level 8) in related fields
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Knowledge of university administrative systems (e.g., PeopleSoft)
Key Competencies Required
Results-Oriented
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Ability to work under pressure and manage changing environments
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Strong persistence and task completion
Strategic Thinking
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Multi-tasking and detail-oriented
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Organised and accurate
Business Acumen
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Compliance with rules and procedures
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MS Office proficiency
Leading
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Motivated, energetic, and cooperative
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Team player
Building Coalitions
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Strong interpersonal skills
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Sensitive to others’ needs and feelings
Required Documents
To apply, candidates must submit:
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Detailed CV
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Copies of qualifications (SAQA accreditation for foreign qualifications)
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Copy of ID document
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Confirmation of employment (for external applicants only)
Incomplete applications will not be considered.
Salary & Benefits
Annual remuneration package:
R388 426.59 – R487 479.38 per annum
(depends on experience and qualifications)
Fringe benefits:
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Pension scheme
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Medical aid
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Group life insurance
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Housing allowance
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Leave & sick leave
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Service bonus
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Study benefits (subject to conditions)
Enquiries
For enquiries contact:
051 401 9813
PhokaR@ufs.ac.za
For assistance:
051 401 2876 / 7659