Senior Assistant Officer: (Post Level 12)
Job Details
- Job Title: Senior Assistant Officer: Appeals and General Administration (Post Level 12)
- Job ID: 6344
- Organizational Unit: University of the Free State
Vice-Chancellor and Principal → Top Management - Contract Type: Permanent
- Occupational Level: Semi-Skilled
- Location: Bloemfontein Campus, Free State, South Africa
- Closing Date: 2 February 2026
- Assumption of Duties: As soon as possible
Job Overview / Description
The University of the Free State (UFS) is seeking a highly organised and detail-oriented Senior Assistant Officer to join the Office of the Deputy Vice-Chancellor: Academic. This role is responsible for managing academic appeal processes, ensuring administrative efficiency, supporting strategic projects, and assisting with general office administration.
The successful candidate will be responsible for handling academic appeal documentation, monitoring the appeal email platform, attending tribunal meetings, drafting communication, compiling reports, and liaising with various university departments and students. The role requires strong communication skills, confidentiality, administrative competence, and the ability to work under pressure.
Key Responsibilities
Appeals Administration
Liaise with Teaching & Learning Managers to ensure timely submission of appeals
Manage and monitor the academic appeals email platform
Attend URRT (University Readmissions Review Tribunal) meetings and record decisions
Draft letters communicating appeal outcomes to students
Submit appeal documentation to Meeting Administration
Inform the Registrar’s Office of appeal outcomes
Compile and submit annual appeals report
Liaise with faculties for required data
Strategic Project Support
Assist the Deputy Vice-Chancellor with strategic projects
Support with compiling reports and gathering information
Liaise with internal structures on behalf of the office
General Administration Support
Provide admin support to the Office Manager when required
Arrange meetings, logistics, and office-related events
Handle enquiries and respond to students, staff, and external stakeholders
Manage general office communication and support tasks
Job Requirements
Qualifications
Bachelor’s degree (NQF Level 7) in:
Social Sciences (BSocSc)
Commerce (BCom)
Administration (BAdmin)
Related fields
Experience
Minimum of 1 year relevant experience in university administration
Recommendations (Advantageous)
Honours degree (NQF Level 8) in related fields
Knowledge of university administrative systems (e.g., PeopleSoft)
Key Competencies Required
Results-Oriented
Ability to work under pressure and manage changing environments
Strong persistence and task completion
Strategic Thinking
Multi-tasking and detail-oriented
Organised and accurate
Business Acumen
Compliance with rules and procedures
MS Office proficiency
Leading
Motivated, energetic, and cooperative
Team player
Building Coalitions
Strong interpersonal skills
Sensitive to others’ needs and feelings
Required Documents
To apply, candidates must submit:
Detailed CV
Copies of qualifications (SAQA accreditation for foreign qualifications)
Copy of ID document
Confirmation of employment (for external applicants only)
Incomplete applications will not be considered.
Salary & Benefits
Annual remuneration package:
R388 426.59 – R487 479.38 per annum
(depends on experience and qualifications)
Fringe benefits:
Pension scheme
Medical aid
Group life insurance
Housing allowance
Leave & sick leave
Service bonus
Study benefits (subject to conditions)
Enquiries
For enquiries contact:
051 401 9813
PhokaR@ufs.ac.za
For assistance:
051 401 2876 / 7659