Training Officer – Fidelity Services Group
- Company: Fidelity Services Group
- Division: Fidelity Security Services
- Department: Group Learning and Development
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Job Functional Area: Training
- Minimum Experience: Associate
- Posted: 21 September 2026
- Closing Date: 28 September 2026
- Reports To: Regional Training Manager
Job Overview
Fidelity Services Group is looking for a Training Officer to join its Group Learning and Development team in Bloemfontein.
The successful candidate will be responsible for presenting, facilitating and assessing training interventions while ensuring compliance with industry requirements, legislation, quality assurance standards and internal best practices.
Key Responsibilities
- Present, facilitate and assess training interventions in line with industry and internal standards.
- Deliver training in accordance with the Quality Management System (QMS) and established best practices.
- Coach and mentor learners participating in learnerships.
- Ensure learners achieve the required competencies, learning outcomes and unit standard requirements.
- Ensure compliance with approved curricula and learning programmes.
- Apply appropriate assessment methods within the area of responsibility.
- Maintain compliance with relevant legislative and quality assurance requirements.
- Ensure adherence to requirements set by bodies such as SASSETA, PSIRA, DoL and QCTO.
- Maintain accurate training and assessment records.
Minimum Requirements
- Grade 12 / NQF Level 4.
- Valid EB driver’s licence.
- Proficiency in Microsoft Windows and Microsoft Office packages.
- General Security Practices (GSO) qualification at NQF Level 3.
- Specialist Security Practices qualification at NQF Level 4 will be beneficial.
Required Accreditations and Registrations
- PSIRA Grades E–A Instructor.
- PFTC Instructor for all firearm categories.
- Facilitator registration with ETDP SETA.
- Assessor registration with ETDP SETA and SASSETA.
- Moderator registration with ETDP SETA and SASSETA will be advantageous.
- Accreditation to facilitate and assess Skills Programmes 1, 2 and 3 is compulsory.
Knowledge and Skills
- Strong written and verbal communication skills.
- Good administration and record-keeping abilities.
- Strong planning and time-management skills.
- Excellent presentation and facilitation skills.
- Assertiveness and effective conflict-handling skills.
Personal Attributes
- Strong problem-solving ability.
- Ability to build and maintain positive working relationships.
- Independent thinker with initiative.
- Team-oriented approach.
- High level of attention to detail and accuracy.
- Customer-focused mindset.
Core Competencies
- Self-development.
- Effective communication.
- Customer focus.
- Teamwork.
Employment Equity
Fidelity Security Group supports fair business practices and the continuous development of its employees. While preference is given to existing employees where applicable and appointments are made on merit, Historically Disadvantaged Candidates and candidates with disabilities are encouraged to apply.