Tech Officer: Junior Customer Engineer (FS) x1
Job Overview
- Position: Tech Officer: Junior Customer Engineer (FS)
- Company: BCX
- Department: Field Services
- Business Unit: CPS
- Location: Bloemfontein
- Reporting To: Ops Manager: Onsite Operations
This role focuses on hardware support, field services, technical troubleshooting, installations, and customer support within ICT and retail environments.
Job Description
The Junior Customer Engineer is responsible for providing hardware support, installations, maintenance, and technical troubleshooting services to clients while ensuring service level agreements (SLAs) are achieved.
The role involves both onsite and remote technical support, making it suitable for someone with hands-on hardware and systems support experience.
Key Responsibilities
Hardware and Systems Support
- Install and remove hardware and software.
- Maintain hardware configurations and documentation.
- Support operating systems and installed software.
- Ensure systems operate effectively and efficiently.
Technical Troubleshooting
- Perform routine diagnostic and repair activities.
- Troubleshoot hardware and software issues.
- Support technicians remotely using customer support tools.
- Assist with problem resolution and system maintenance.
Configuration and Documentation
- Maintain configuration management systems and CMDB records.
- Follow installation plans and technical procedures accurately.
- Ensure compliance with agreed service standards.
Customer and SLA Support
- Deliver support according to contract service levels.
- Ensure timely completion of support tasks.
- Provide customer-focused technical service.
- Drive SLA performance and service delivery.
Minimum Requirements
Applicants should have:
- NQF Level 4 / Grade 12 qualification.
- Minimum 2 years’ experience in:
- Hardware installations
- Technical support
- Retail ICT environments
Preferred Certifications
The following certifications would be advantageous:
- CompTIA certifications
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- Linux certifications such as:
- Linux LPIC 1 or 2
- Certified Linux Administrator
- CompTIA Linux+
Required Skills
Technical Skills
- ICT support
- Hardware installation
- Remote troubleshooting
- Operating system support
- Configuration management
- Technical diagnostics
- Customer support tools
- SLA management
Personal Skills
- Problem-solving
- Teamwork
- Customer service orientation
- Attention to detail
- Ability to follow procedures
- Time management
- Ability to work independently
Work Environment and Conditions
The role may require:
- Local travel
- Extended working hours when needed
- Client site visits and roaming support
- Use of a personal reliable vehicle
Mandatory Requirements
Applicants must have:
- A valid driver’s licence.
- A reliable vehicle.
About the Employer
BCX Official Website is a major South African ICT solutions provider offering technology, infrastructure, networking, cloud, and managed services solutions.
Strong CV Areas for This Role
To improve your application, highlight:
- Hardware installation experience
- Technical support and troubleshooting
- Retail IT support exposure
- Windows or Linux systems support
- Networking basics
- SLA-driven customer support
- Remote support tools
- Certifications such as CompTIA, MCSA, MCSE, or Linux+