Support Assistant x1
Job Overview
- Position Title: Support Assistant
- Company: PPS Recruitment
- Location: Bloemfontein, Free State, South Africa
- Employment Type: Full-Time
- Experience Level: Intermediate (2+ years)
- Education: Matric (Grade 12)
- Posted: 4 days ago
Role Purpose
The Support Assistant is responsible for executing high-quality, detailed administrative tasks within the financial services or life assurance environment. The role demands accuracy, consistency, and a strong service orientation. This position is ideal for a careful, process-driven individual who thrives in a structured work environment and aims to grow into a valued technical support expert.
Key Responsibilities
Upload and follow up on client service requests, including:
Premium queries
Change of beneficiary or broker
Debit order instructions
Letters of authority
Claims and policy amendments
Check and capture new applications within 4 hours, with 95% accuracy
Perform daily routine admin procedures in line with internal SLAs
Monitor incomplete applications and outstanding service requests
Communicate outstanding documentation or requirements to relevant stakeholders
Provide admin support to Life Specialists and intermediaries
Supply quotations and statements of benefits upon request
Assist with organizing broker workshops
Complete required annual system assessments
Maintain and achieve service level standards consistently
Minimum Requirements
Education
Matric / Grade 12
Experience
Minimum of 2 years in an administrative role within:
Financial Services
Life Assurance industry
Basic understanding of life assurance and financial services
Computer Literacy
Proficient in MS Office Suite, particularly:
Outlook
Excel
Internet navigation
Key Competencies
Strong attention to detail
Patient, careful, and process-oriented
Consistent and conscientious
Responsive and helpful attitude
Excellent client service orientation
Target-driven with ability to meet deadlines
Strong written and verbal communication skills.