Store Manager: Miladys x1
- Position: Store Manager
- Brand: Miladys
- Company: Mr Price Group Limited
- Location: Mimosa Mall, Bloemfontein, Free State, South Africa
Job Purpose
The Store Manager is responsible for leading and managing the daily operations of the store, ensuring that sales targets, operational objectives, and customer service standards are consistently achieved or exceeded. The role includes team leadership, stock control, risk management, and customer experience management.
Key Responsibilities
1. Stock Management
Ensure stock is accurately received, unpacked, and displayed on the sales floor.
Monitor stock levels through:
Stock counts
Stock takes
Stock loss control plans
Maintain proper stockroom organisation and housekeeping standards.
Authorise:
Write-offs
Breakages
Returns and recalls.
2. Sales Growth & Profitability
Analyse sales and profitability reports to improve store performance.
Implement operational action plans to increase revenue and achieve store targets.
Monitor product performance and provide feedback to the support centre.
Identify opportunities to grow sales through:
In-store marketing
Competitor analysis
Local partnerships and events
Customer membership growth.
3. Risk Management
Conduct compliance checks including:
Store audits
Administrative checks
POS and system reports
Health and safety inspections
Ensure adherence to company policies and operational procedures.
Monitor stock loss and security risks.
4. Customer Experience Management
Ensure customer service processes are implemented effectively.
Manage:
Promotions and markdowns
Product pricing and visual merchandising
Store cleanliness and presentation
Monitor customer feedback to improve service delivery.
5. Leadership and Staff Development
Lead and motivate the store team to achieve store KPIs and operational goals.
Identify training and development needs within the team.
Support talent management and succession planning.
Oversee recruitment, performance management, and staff administration.
Minimum Requirements
Qualifications
Grade 12 (NQF Level 4) or equivalent qualification.
Experience
Minimum 3 years’ experience in a retail store management position.
Required Skills
Sales and service management
Retail operations knowledge
Computer literacy
Strong communication and leadership skills
Customer service and product knowledge
Employer Note
Mr Price Group Limited is an equal opportunity employer committed to Employment Equity.