Store Manager (Cashbuild) x1
- Job Title: Store Manager (External Applications Only – Rocklands)
- Location: Free State, South Africa
- Industry: Retail / Building Materials
- Job Type: Full-time / Permanent
- Company: Cashbuild Limited
- Rating: 3.9 out of 5 stars
- Application Eligibility: External candidates only
Job Purpose:
To protect and grow profitable market share within a store by aligning with the Store, Divisional, and Company strategies. The role requires strong leadership, operational excellence, and a focus on customer service and performance.
Key Responsibilities:
1. Strategic Management
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Develop and manage a strategic plan aligned with the division and company goals.
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Implement and track store-level strategic initiatives.
2. Sales & Market Growth
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Drive store sales, transactions, and market share.
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Meet or exceed sales and budget targets.
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Promote loyalty programs and 3rd-party credit services.
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Monitor competitor activity and protect market share.
3. Customer Service
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Lead implementation of customer service strategies.
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Oversee delivery service operations and customer satisfaction.
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Expand VIP and charge card client base.
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Recommend product range improvements.
4. Asset & Risk Management
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Control shrinkage (stock loss) and protect assets (cash, stock, and equipment).
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Manage debtors and implement physical security measures.
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Maintain up-to-date trade licenses.
5. Human Resource Management
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Align manpower requirements with company strategy.
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Develop succession and career planning initiatives.
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Maintain positive employee relations and forums.
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Oversee staff training and performance.
6. Store Standards & Housekeeping
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Conduct daily store walks and monitor standards.
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Enforce merchandising and “ready for business” policies.
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Ensure store maintenance, lighting, and racking are up to standard.
7. Stock Management
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Order and receive stock according to policy.
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Manage damage, excess, obsolete, and slow-moving stock.
8. Safety (OHSA Compliance)
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Ensure all health and safety standards are met per OHSA or relevant legislation.
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Appoint and manage OHSA representatives.
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Investigate and report incidents.
9. Expense & Insurance Management
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Operate the store according to the financial model.
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Manage expenses within budget.
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Handle insurance claim reporting and documentation.
10. CB Way & Compliance
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Implement company policies and internal control procedures (“CB Way”).
Minimum Educational Requirements:
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Grade 12 / Matric
Minimum Experience Requirements:
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3 years of retail management experience (with Matric), OR
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5 years of retail management experience (without Matric)
Required Skills & Competencies:
| Competency | Description |
|---|---|
| Leadership | Inspires and leads teams, delegates effectively, motivates others |
| Results Orientation | Goal-driven, persistent, delivers under pressure |
| Planning | Prioritizes and organizes tasks effectively |
| Delegation | Assigns responsibility clearly and verifies progress |
| Pressure Performance | Maintains effectiveness under stress or setbacks |
| Market Orientation | Stays updated with market and competitor activity |
| Integrity | Honest, trustworthy, and respectful of confidentiality |
| Accuracy | Detail-oriented, thorough, avoids mistakes |
| Client Focus | Friendly, attentive, and responsive to customer needs |
| Personal Development | Seeks improvement, open to feedback and learning |
Additional Requirements:
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Computer Literacy: Basic proficiency required
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Own Transport: Preferred
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Driver’s License: Valid license preferred
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Own Cell Phone: Required
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Knowledge of Health & Safety: Must understand OHSA or similar legislation
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Administrative & HR Skills: Strong documentation, staff relations, and training experience required