Store Manager (Cashbuild) x1
- Job Title: Store Manager (External Applications Only – Rocklands)
- Location: Free State, South Africa
- Industry: Retail / Building Materials
- Job Type: Full-time / Permanent
- Company: Cashbuild Limited
- Rating: 3.9 out of 5 stars
- Application Eligibility: External candidates only
Job Purpose:
To protect and grow profitable market share within a store by aligning with the Store, Divisional, and Company strategies. The role requires strong leadership, operational excellence, and a focus on customer service and performance.
Key Responsibilities:
1. Strategic Management
Develop and manage a strategic plan aligned with the division and company goals.
Implement and track store-level strategic initiatives.
2. Sales & Market Growth
Drive store sales, transactions, and market share.
Meet or exceed sales and budget targets.
Promote loyalty programs and 3rd-party credit services.
Monitor competitor activity and protect market share.
3. Customer Service
Lead implementation of customer service strategies.
Oversee delivery service operations and customer satisfaction.
Expand VIP and charge card client base.
Recommend product range improvements.
4. Asset & Risk Management
Control shrinkage (stock loss) and protect assets (cash, stock, and equipment).
Manage debtors and implement physical security measures.
Maintain up-to-date trade licenses.
5. Human Resource Management
Align manpower requirements with company strategy.
Develop succession and career planning initiatives.
Maintain positive employee relations and forums.
Oversee staff training and performance.
6. Store Standards & Housekeeping
Conduct daily store walks and monitor standards.
Enforce merchandising and “ready for business” policies.
Ensure store maintenance, lighting, and racking are up to standard.
7. Stock Management
Order and receive stock according to policy.
Manage damage, excess, obsolete, and slow-moving stock.
8. Safety (OHSA Compliance)
Ensure all health and safety standards are met per OHSA or relevant legislation.
Appoint and manage OHSA representatives.
Investigate and report incidents.
9. Expense & Insurance Management
Operate the store according to the financial model.
Manage expenses within budget.
Handle insurance claim reporting and documentation.
10. CB Way & Compliance
Implement company policies and internal control procedures (“CB Way”).
Minimum Educational Requirements:
Grade 12 / Matric
Minimum Experience Requirements:
3 years of retail management experience (with Matric), OR
5 years of retail management experience (without Matric)
Required Skills & Competencies:
| Competency | Description |
|---|---|
| Leadership | Inspires and leads teams, delegates effectively, motivates others |
| Results Orientation | Goal-driven, persistent, delivers under pressure |
| Planning | Prioritizes and organizes tasks effectively |
| Delegation | Assigns responsibility clearly and verifies progress |
| Pressure Performance | Maintains effectiveness under stress or setbacks |
| Market Orientation | Stays updated with market and competitor activity |
| Integrity | Honest, trustworthy, and respectful of confidentiality |
| Accuracy | Detail-oriented, thorough, avoids mistakes |
| Client Focus | Friendly, attentive, and responsive to customer needs |
| Personal Development | Seeks improvement, open to feedback and learning |
Additional Requirements:
Computer Literacy: Basic proficiency required
Own Transport: Preferred
Driver’s License: Valid license preferred
Own Cell Phone: Required
Knowledge of Health & Safety: Must understand OHSA or similar legislation
Administrative & HR Skills: Strong documentation, staff relations, and training experience required