Car Rental Agent x1
Job Overview / Description
- Position Title: Car Rental Agent
- Company: FreeRecruit (on behalf of a car rental company)
- Location: Bloemfontein, Free State
- Job Type: Full-time
- Posting Date: ~6 September 2025 (9 days ago)
- Experience Level: Entry to Mid-Level (No formal degree required)
- Industry: Automotive / Car Rental Services
- Functional Area: Customer Service / Sales / Administration
- Salary: Market-related + Benefits
- Application Platform: Freerecruit
Purpose of the Position:
To provide excellent customer service, efficiently manage rental bookings, and support the day-to-day operations of the car rental branch. The Car Rental Agent will handle client inquiries, process reservations, conduct vehicle inspections, and promote value-added services.
Key Responsibilities:
Customer Service:
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Greet and assist customers with their rental needs
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Answer inquiries regarding vehicle availability, pricing, rental policies
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Address and resolve customer complaints or concerns professionally
Rental Process:
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Take reservations via phone, email, and online systems
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Process rental agreements and explain terms and conditions
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Conduct pre- and post-rental vehicle inspections for damage or issues
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Handle payments, refunds, and ensure correct billing
Sales & Upselling:
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Promote additional services (e.g., insurance, GPS, child seats)
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Upsell customers to higher-end vehicles or premium packages
Administration:
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Maintain accurate records of transactions and customer data
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Generate daily, weekly, or monthly rental and performance reports
Fleet Management:
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Monitor vehicle availability and coordinate with maintenance teams
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Arrange for vehicle servicing, pickups, and deliveries as needed
Additional Duties:
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Support marketing and promotional campaigns
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Train new staff on procedures and service standards
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Ensure full compliance with company policies, legal requirements, and safety protocols
Minimum Requirements:
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Matric / Grade 12 (preferred, but not strictly required)
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Valid driver’s license
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Previous experience in customer service, retail, or car rental (advantageous)
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Basic computer literacy (MS Office, online booking platforms)
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Good verbal and written communication skills
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Ability to multitask and handle high-pressure environments
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Professional, courteous, and solution-oriented approach
Key Attributes:
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Friendly and outgoing personality
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Attention to detail
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Sales-oriented mindset
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Problem-solving skills
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Team player with strong organizational abilities
Benefits:
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Competitive, market-related salary
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Company benefits package (details not specified)
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On-the-job training and potential for growth within the company