Car Rental Agent x1
Job Overview / Description
- Position Title: Car Rental Agent
- Company: FreeRecruit (on behalf of a car rental company)
- Location: Bloemfontein, Free State
- Job Type: Full-time
- Posting Date: ~6 September 2025 (9 days ago)
- Experience Level: Entry to Mid-Level (No formal degree required)
- Industry: Automotive / Car Rental Services
- Functional Area: Customer Service / Sales / Administration
- Salary: Market-related + Benefits
- Application Platform: Freerecruit
Purpose of the Position:
To provide excellent customer service, efficiently manage rental bookings, and support the day-to-day operations of the car rental branch. The Car Rental Agent will handle client inquiries, process reservations, conduct vehicle inspections, and promote value-added services.
Key Responsibilities:
Customer Service:
Greet and assist customers with their rental needs
Answer inquiries regarding vehicle availability, pricing, rental policies
Address and resolve customer complaints or concerns professionally
Rental Process:
Take reservations via phone, email, and online systems
Process rental agreements and explain terms and conditions
Conduct pre- and post-rental vehicle inspections for damage or issues
Handle payments, refunds, and ensure correct billing
Sales & Upselling:
Promote additional services (e.g., insurance, GPS, child seats)
Upsell customers to higher-end vehicles or premium packages
Administration:
Maintain accurate records of transactions and customer data
Generate daily, weekly, or monthly rental and performance reports
Fleet Management:
Monitor vehicle availability and coordinate with maintenance teams
Arrange for vehicle servicing, pickups, and deliveries as needed
Additional Duties:
Support marketing and promotional campaigns
Train new staff on procedures and service standards
Ensure full compliance with company policies, legal requirements, and safety protocols
Minimum Requirements:
Matric / Grade 12 (preferred, but not strictly required)
Valid driver’s license
Previous experience in customer service, retail, or car rental (advantageous)
Basic computer literacy (MS Office, online booking platforms)
Good verbal and written communication skills
Ability to multitask and handle high-pressure environments
Professional, courteous, and solution-oriented approach
Key Attributes:
Friendly and outgoing personality
Attention to detail
Sales-oriented mindset
Problem-solving skills
Team player with strong organizational abilities
Benefits:
Competitive, market-related salary
Company benefits package (details not specified)
On-the-job training and potential for growth within the company