Job Details
- Position: Shop Assistant
- Company: VKB Retail (Part of the VKB Group)
- Location: Frankfort, Free State, South Africa
- Department: Retail Operations
- Industry: Agriculture, Retail, Agribusiness
- Employment Type: Permanent
- Closing Date: 26 June 2026
- Posting Date: 19 June 2026
Job Description
The Shop Assistant is responsible for supporting the daily operations of the retail depot by assisting customers, receiving and handling stock, maintaining merchandise displays, and ensuring a clean, organized, and safe working environment. The role contributes to excellent customer service, accurate stock management, and efficient store operations while upholding company values and safety standards.
Key Responsibilities
Customer Service
- Assist customers with product enquiries and provide relevant product information.
- Help customers load purchased products safely and efficiently.
- Ensure customers receive professional and friendly service.
- Promote a positive shopping experience and customer satisfaction.
Stock Handling and Merchandising
- Receive incoming stock and verify quantities where required.
- Move, unpack, and pack stock accurately and safely.
- Ensure stock is correctly displayed and merchandised according to company standards.
- Replenish shelves and displays to maintain product availability.
- Monitor stock presentation and report shortages or damages.
Store Maintenance and Housekeeping
- Maintain cleanliness and order throughout the depot and retail floor.
- Ensure work areas, shelves, and storage spaces remain neat and organized.
- Participate in daily housekeeping activities.
- Assist in maintaining a safe and hazard-free environment.
Operational Support
- Support general depot and retail operational activities.
- Assist colleagues and supervisors with day-to-day tasks.
- Adhere to company policies, procedures, and operational standards.
- Uphold workplace health and safety requirements.
Safety and Compliance
- Follow all health and safety regulations.
- Ensure safe handling of stock and equipment.
- Maintain awareness of workplace risks and report safety concerns.
- Contribute to a safe and productive working environment.
Minimum Requirements
Qualifications
- Grade 12 (Matric) or NQF Level 4 qualification.
Experience
- Previous experience in a retail, warehouse, depot, or customer service environment will be advantageous.
- Experience working with stock handling and merchandising will be beneficial.
Additional Requirements
- Clear criminal record.
- Physically fit and capable of performing manual tasks.
- Willingness to work weekends and public holidays according to the duty roster.
- Knowledge of Johnson’s Clothing products will be advantageous.
Required Skills and Competencies
Customer Service Skills
- Strong customer service orientation.
- Ability to assist customers professionally and courteously.
- Good interpersonal and communication skills.
Stock and Operational Skills
- Basic stock handling and merchandising knowledge.
- Ability to maintain accurate and organized stock displays.
- Understanding of retail operational procedures.
Personal Attributes
- Dependable and hardworking.
- Positive attitude and willingness to assist others.
- Strong attention to detail.
- Ability to work accurately and efficiently.
- Honest and responsible work ethic.
Teamwork Skills
- Ability to work effectively within a team.
- Cooperative and supportive approach to colleagues.
- Willingness to contribute to overall store success.
Physical Requirements
- Ability to lift, move, and handle stock safely.
- Ability to stand and work for extended periods.
- Capable of performing physically demanding duties when required