Frontline Supervisor- Dis-Chem Pharmacies Limited x1
Job Overview
- Company: Dis-Chem Pharmacies Limited
- Job Title: Frontline Supervisor
- Location: Dihlabeng Mall, Bethlehem, Free State
- Division: Retail
- Department/Functional Area: Customer Service
- Employment Type: Permanent
- Experience Level: Associate
- Posted Date: 21 October 2026
- Closing Date: 27 October 2026
- Salary: Market-related
Job Description
Dis-Chem Pharmacies Limited is seeking a Frontline Supervisor to join its team at Dihlabeng Mall in Bethlehem, Free State. The successful candidate will support customer service operations and help ensure that customers enjoy a world-class shopping experience.
The Frontline Supervisor will act as a link between management and cashiers, overseeing the daily operations of till points to ensure efficient service delivery. The role also involves monitoring transactions, managing discrepancies, preventing fraud and ensuring that all cashier operations comply with Dis-Chem’s standard operating procedures.
Key Responsibilities
- Manage and report all customer compliments and complaints to management.
- Monitor queues and ensure the smooth flow of customers at till points.
- Observe customer interactions with cashiers and address service-related concerns appropriately.
- Manage cash shortages, overages and floats at points of sale.
- Investigate and manage till discrepancies.
- Authorise line voids, tender ups and price overrides in accordance with company procedures.
- Manage refunds and returns according to Dis-Chem’s operating procedures.
- Process customer purchases and handle accepted payment methods, including cash, cards, vouchers and coupons.
- Ensure accurate document control by checking drop registers, verifying documents and reviewing customer documentation.
- Ensure the correct handling of floats and all documentation related to till operations.
- Oversee the proper handling of back shopping and returned merchandise.
- Ensure that all outgoing stock, items and scripts are scanned correctly.
- Train, guide and assist new cashiers.
- Promote excellent customer service and ensure accurate transaction processing.
- Support the prevention of fraud and the effective operation of the front-end department.
Minimum Requirements
Essential Qualifications and Experience
- Grade 12 (Matric).
- At least two years of cashier-related work experience, including six months of shadowing a Cashier Supervisor.
- Sound numerical skills.
- Computer literacy, particularly Microsoft Office.
- Willingness and ability to work retail hours.
Advantageous Requirements
- Certificate in Computer Literacy.
- Three years of work experience, including one year in a supervisory role.
- Working knowledge of SAP.
Required Skills and Competencies
Applicants should demonstrate the following:
- Knowledge of cashiering and retail operations.
- Strong customer service and relationship-management skills.
- Understanding of supervisory principles, practices and methods.
- Ability to lead, motivate and inspire team members.
- Effective problem-solving and decision-making skills.
- Strong numerical and transaction-handling abilities.
- Honesty, trustworthiness and integrity.
- Professional presentation and conduct.
- Strong command of English and an additional language.
- Good time-management and organisational skills.
Advantageous Competencies
- Knowledge of Dis-Chem products.
- Proficiency in a third language.
- Previous customer service experience.
- Knowledge of SAP.
Special Conditions of Employment
Applicants must:
- Be willing and able to work retail hours.
- Be physically fit to walk, stand, climb, kneel, bend, push, pull, lift and move objects as required.
- Have a valid driver’s licence and their own reliable transport.
- Be a South African citizen.
- Have a clear credit and criminal record.
Salary and Benefits
Dis-Chem offers the following remuneration and benefits:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account.