Customer Support (In-Store): Jonsson Workwear x1
Job Details
- Position Title: Customer Support (In-Store)
- Company: Jonsson Workwear
- Location: Bloemfontein, Free State, South Africa
- Employment Type: Full-Time (Store-Based)
- Industry: Retail / Workwear
- Salary: Market Related
Job Overview
At Jonsson Workwear, delivering standout service is the cornerstone of the brand. The Customer Support role is central to ensuring that every in-store customer experience is exceptional, professional, and tailored to individual needs.
This role requires a driven, well-presented, and customer-obsessed individual who thrives in a retail environment. As the primary in-store point of contact, you will build meaningful customer relationships, recommend suitable workwear solutions, and ensure a seamless customer journey from engagement to fulfilment.
Job Description
Key Responsibilities
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Provide exceptional in-store customer service aligned with brand standards
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Establish new customer relationships while strengthening existing partnerships
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Understand each customer’s specific requirements and recommend suitable workwear solutions
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Demonstrate strong product knowledge to meet and exceed customer expectations
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Communicate professionally and effectively with customers and colleagues
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Ensure a smooth and efficient customer experience from consultation to order processing
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Execute all tasks with accuracy, efficiency, and urgency
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Follow up on customer commitments and ensure all promises are fulfilled
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Maintain a professional, presentable, and brand-aligned appearance at all times
Ideal Candidate Profile
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Highly professional and customer-focused
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Excellent communication and interpersonal skills
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Strong attention to detail and organisational ability
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Energetic, proactive, and solution-driven
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Ability to work well within a team environment
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Presentable and well-spoken
Employment Equity
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.