Customer Support (In-Store): Jonsson Workwear x1
Job Details
- Position Title: Customer Support (In-Store)
- Company: Jonsson Workwear
- Location: Bloemfontein, Free State, South Africa
- Employment Type: Full-Time (Store-Based)
- Industry: Retail / Workwear
- Salary: Market Related
Job Overview
At Jonsson Workwear, delivering standout service is the cornerstone of the brand. The Customer Support role is central to ensuring that every in-store customer experience is exceptional, professional, and tailored to individual needs.
This role requires a driven, well-presented, and customer-obsessed individual who thrives in a retail environment. As the primary in-store point of contact, you will build meaningful customer relationships, recommend suitable workwear solutions, and ensure a seamless customer journey from engagement to fulfilment.
Job Description
Key Responsibilities
Provide exceptional in-store customer service aligned with brand standards
Establish new customer relationships while strengthening existing partnerships
Understand each customer’s specific requirements and recommend suitable workwear solutions
Demonstrate strong product knowledge to meet and exceed customer expectations
Communicate professionally and effectively with customers and colleagues
Ensure a smooth and efficient customer experience from consultation to order processing
Execute all tasks with accuracy, efficiency, and urgency
Follow up on customer commitments and ensure all promises are fulfilled
Maintain a professional, presentable, and brand-aligned appearance at all times
Ideal Candidate Profile
Highly professional and customer-focused
Excellent communication and interpersonal skills
Strong attention to detail and organisational ability
Energetic, proactive, and solution-driven
Ability to work well within a team environment
Presentable and well-spoken
Employment Equity
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.